Linyi Kong Lili: Solving the problem for the masses is the duty of petitioners

"In the visiting work of the masses, we must always adhere to enthusiasm, treat each other with sincerity, and treat the visiting masses as their relatives and friends. Not perfunctory; if you can't solve it, you must know it, move it, and be patient and persuade education. "Kong Lili said that solving the problem for the masses is the duty of petitioners.

In June of this year, Kong Lili interviewed a collective petitioning incident together. Four representatives proposed that the epidemic was affected by the difficulty of operating operations. The social security fund application was applied to a slow payment, and she asked to coordinate bank loans. At the scene of the interview, Kong Lili immediately answered according to the relevant policies: the social security deposit could be paid slowly and instructed the relevant departments to immediately call the financial department to study loan matters that afternoon. The representatives walked out of the interview hall, and the four turned around and bowed deeply at Kong Lili, and the gratitude was overwhelming.

Kong Lili, the head of the Department of Science and Technology and the fourth -level investigator, has been engaged in petition work for 27 years. He has adhered to the mission of his original intention, the masses are warm and warm, practiced the "Yimeng Spirit", and solved the reasonable demands of the masses with their hearts. The "Lianxin Bridge" with the masses practiced the promise of "the interests of the masses without a trivial matter" with the hot initial heart, and made outstanding contributions to maintaining the harmony and stability of the city in the city. His responsible interview department was rated as the "People's Satisfaction Window" by the Provincial Letters and Calls Bureau in 2020, and in January 2022, he was awarded the "People's Satisfied Civil Service Demonstration Unit" by the Municipal Party Committee Organization Department and the Propaganda Department of the Municipal Party Committee.

Letters and visits work are both a window and a mirror, reflecting the hearts of the people and reflecting the party's heart. Different visitors are received every day. Some are weak and unclear, and some are emotionally fierce and difficult to communicate. Some have repeatedly reflected and have resentment. For every petitioner, Kong Lili can receive enthusiastically, understand tolerance, be patient and listened to the demands, and tire of his annoyance explanation and guidance. Essence In order to allow the masses to run less and wait less, no matter how late, Kong Lili and the interviewers insist on not receiving the visit to the people who do not get off work, and have no time to go to the cafeteria for lunch. She always maintains the deep feelings of the people of petitions and the passion for work, often give up rest, take the initiative to work overtime to complete various tasks, receive processing and lead a large number of letters and visits, and be affirmed and recognized by the masses.

In response to the reality of the large population base and the rapid economic development of the Linyi City, and the large amount of petitions in the rapid development of the economy, Kong Lili carefully studied new ways, created new methods, and improved new mechanisms. Explore the establishment of a sub -sub -district system for visitors, start to visit the city from the interview, and follow the supervision of the special person to follow up, close the loop, and firmly grasp the initiative of the work to ensure that each case is implemented. Refine the registration, acceptance, transfer, supervision and other links of the visiting matters, and adhere to the must -have, login must be regulated, and standardized, and promote the resolution of the case with the regulations of the procedure. Actively build a platform for "joint visits+interviews and docking+diversified resolution", "one -stop" solve the demands of the masses, and strives to allow the masses to "only enter one door and visit one place at most."

In the past two years, the quality and efficiency of visiting the reception work in Linyi City has been greatly improved, and it is in the leading position of the province. In 2021, the comprehensive assessment of the petition work and visits of Linyi City jumped to the second place in the province. Kong Lili has been recorded once and three times for personal third -class skills. In March 2021, she was awarded the honorary title of "Linyi Female Workers 'Workers' Models" and won the May 1 Labor Medal of Linyi City; Outstanding interviewer of the national petition system.

Lingbao Mercy Reporter Zhu Wutao

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