Establish a new model of "Smart Supervision" in the "Smart Supervision" of the Electronic City Market Supervision Office of the "Complaint and Reporting One Code"

On August 12, the Yanta District Market Supervision and Administration Bureau Electronic City Market Supervision and Management Office and the Electronic City Street Office officially opened the "Cloud Supervision · Complaint Report One Obverse" in the 2005 community, and harvested the people at the scene.

"It's too convenient! Sweeping can reflect food safety issues, fast and peace of mind!" On the morning of the 12th, Mr. Sun, a resident of the community in 205, demonstrated the operation method of "cloud supervision · complaint report" Later, praised it again and again. "Usually when you encounter a problem, you will be troublesome. Now that you have this 'one code pass', you only need to scan the code to fill in the problem, and you can submit complaint matters anytime, anywhere." "Guardian".

"There are many market entities, there are many permanent population, and there are many consumer disputes. How to allow consumers' rights and interests to maintain the convenience of taking a smart city and unblocked the channels for complaints to protect rights protection. Yu Jianluo, director of the Supervision and Administration, founded that the institute innovated using WeChat mini -programs to explore new ways to mobile complaints and enabled "Cloud Supervision · Complaint Report One Code" in consumer rights protection. Tong "Shangdi power, complaints, reports, and suggestions. The masses' demands were conveyed to the front -line regulators as soon as possible to effectively reduce the acceptance, handling and feedback cycle of complaint reports.

"After the complaint report is enabled, we will arrange a special person to accept the problem that the masses reflected on the" one -yard ". It is not a complaint report that does not belong to the scope of market supervision acceptance. Do a good job of targeted response; those who are accepted, strictly implement the "retreat, that is, the transfer of the same day ', to ensure that the complaint reports have echo and everything is out." At the same time The online 'complaint report one yard "is integrated with the offline consumer dispute mediation room, so that the legal demands of consumers will be responded in a timely manner.

Sun Zhiyong, deputy secretary of the party committee of the Yanta District Market Supervision and Administration Bureau, told reporters that the 2005 community was the first pilot to enable the "Cloud Supervision · Complaint Report". Put in areas where the crowds are intensive in supermarkets, markets and other complaints, and fully promote it in the Yanta area, try to digitize digitalization for market supervision grid management, further reduce the cost of rights protection of the masses, and do practical things for the masses faster.

Text/Tu Xi'an Newspaper All Media Reporter Lei Jie Intern Li Peiyao Yao Kaixi Correspondent Wu Nan

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