Linzi: Remote "Cloud Gang Office" helps the masses' hearts

Lin Zirong Media "I thought it was troublesome to run a business license. I did not expect that some staff members would help guide the filling materials and helped me apply online. At home, the service is really in place. "On August 2nd, the citizen Chang Hailong successfully completed the corporate registration and registered with the staff of the agent. High -efficiency services are given high evaluation.

Since the beginning of this year, in order to accelerate the transformation of government functions and further promote the reform of "decentralization of service" and "one -time running", to maximize the needs of the facilitation of business companies and the masses, our district strives to implement the work purpose of "everything for the masses". Focusing on improving service efficiency, enhancing the sense of gain and satisfaction of the masses, and launching a gang of "Remote Office, Cloud Gang Office", a gang of help agency special services, promoting the full coverage of the "help office", "uniform running" into the normal state, allowing the service to get out of the window out To go to the clouds, enter the hearts of the people, and open up the "last centimeter" for the people.

"Hello, I have a urgent matter to help ..." As soon as I went to work on August 2, the "Digital Store Primary Er" cloud service system video was heard in an anxious inquiry. It turned out that Xu Cuiling, the manager of Zibo Tongji Tang Pharmaceutical Chain Co., Ltd., was anxious to handle the change of drug management permits, and did not have time to go to the lobby.

"Ms. Xu, don't worry, take your time, follow the steps I said, and you can finish it soon ..." While the staff of the helper explained patiently, while using the "Digital Store Primary Er" and "Cloud Gang" function, Help Xu Cuiling to sort out the materials and processes, and remotely guide Xu Cuiling to provide change information, and soon completed the online declaration. After the "Digital Store Primary Er" cloud service system video remote helper service successfully completed the business, Xu Cuiling sighed again and again: "I didn't expect that I didn't leave home, and a video was completed on the computer. We joined the business consultation group. In the future, what doubts can still consult directly in the group, it really sent the service to our hearts. "

At the "Digital Store Primary Er" Cloud Service Center, such "remote operations" are staged almost every day. Remote "Cloud Gang Office" through the "Digital Store Primary Er" cloud video call, screen sharing, file transmission, remote assistance and other services extended the gang office tentacles to provide the masses with front -end services such as screen -to -screen, hand -made materials, guidance and correction, etc., and let the "data Run more and run less legs ", meet the new characteristics and needs of the masses in the digital era, provide a new cloud service experience, and create a new model of" oral services "throughout the process. For the matters that need to be handled on the spot, the staff of the "Cloud Gang Office" assisted in preparing for the full materials, and the document transmission function of the whole process was accepted by the "Digital Store Primary Er" customer service staff. Realize that you do not leave the house. At present, more than 1,000 businesses have completed the business processing through the "Cloud Gang Office", and the whole process "zero worry".

In the next step, our district will satisfy the masses and enterprises as the highest pursuit, further optimize the service process and innovative service measures, and provide a closer range, refined, and standardized services. Create a standard, convenient and efficient government service Linzi brand.

Today Linzi reporter Gao Dapeng reported

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