Haidong Tax: Fine service to do practical things for the masses

Since the Spring Wind Action of Public Taxation has continued to advance, the State Administration of Taxation's Haidong City Taxation Bureau accurately connects to the needs of the taxpayer payment, and timely and efficiently solve the pain points, blocking points, and difficult points encountered by the taxpayer's payment. The city's 7 counties (districts) level tax service departments set up a special window for "dissatisfaction, please find me" to make a response to the taxpayer's request parts, and everything has been implemented. Since the establishment of the special window Payeers solve 22 problems.

Ping An: Your "very satisfied" is our unremitting pursuit

Recently, the taxpayer and payment of the tax related to the Ping'an District Taxation Bureau and the Tax Service Hall in Haidong City found that the taxpayer and payment of the paids found that a "no" no "no -source shares and taxation service halls appeared" no The same "prompt card: There is a eye -catching reminder on the prompt:" Your 'very satisfied' is our unremitting pursuit, if you are not satisfied, please find me ", below this sentence, the peace is disclosed in detail in detail. Photos and office phone numbers of the Party Committee and Director of the District Taxation Bureau.

"If you have any questions, you can find the director directly? Can a difficult director help us solve it in person?" Many taxpayers started discussing to the prompt card. "Yes, you are right, you have questioned our work, and are not satisfied with our services, you can directly reflect our director." The staff explained to the taxpayer like this. At the same time, the taxpayer also introduced the purpose and role of setting a prompt sign.

"Dissatisfaction, please find me" is the first -pilot tax service fast lane service established by the Ping An District Taxation Bureau in the Haidong City Taxation Bureau. The theme of the establishment of tax service fast lanes is: combined with the "I do practical affairs for the taxpayer and the private tax spring breeze" activities, the first time I helped the taxpayer to pay the funds to solve the problems encountered in the tax handling. In daily work, the leaders of the leaders on the publicity sign are expressed on the spot and coordinated on the spot, followed up, and urged the handling. On the day of the reception day of the director, the director, the director, as the "first responsible person", expressed the identity reception on the publicity sign to accept the resolution of the taxpayer's payment in the process of tax payment and payment. "". The taxpayer's payment person can reflect the demands encountered during the tax handling process through the channels of special windows, the telephone of the person in charge. The staff on duty will be resolved on the spot according to the taxpayer's feedback. Follow up to ensure that every problem of taxpayers can be effectively resolved.

The placement of the reminder is only a small measure in the Ping An District Taxation Bureau in improving the taxpayer's satisfaction work. It aims to discover and solve the misunderstanding between the promotion in time, resolve the dispute in the first time, and grasp the taxpayer closer. , Real evaluation and ideas of the payment of the payment, effectively improve taxation services. Next, the Ping An District Taxation Bureau will further enrich the content of the actual affairs in combination with the "I do practical affairs for the taxpayer and the private tax spring breeze" activity, and effectively improve the satisfaction and recognition of the taxpayer's payment.

"Dissatisfied, please find me" window staff explained the taxpayer Feng Wanxiu for the taxpayer

Minhe: "No obstacles, no toss"

"Hello, my son had to pay the medical insurance on his own on his mobile phone, but it seemed that the upper limit of the mobile phone could not be paid, so we two came to him with cash. Ah? "Recently, an old couple came to the lobby with a large cloth bag. The taxpayers saw them and guided them to" dissatisfaction, please find me "special window, and helped the old two mouths to handle it. Business.

"Can I pay cash payment with medical insurance?" "I bought something, can I ask for an invoice directly with others?" The scene of the problem. In order to maximize the hardship effect of the special window, the cadres with strong business capabilities, strong coordination ability, and strong work responsibility in the special window are set up in this special window. Don't toss ". The special window for "dissatisfaction, please find me" is another measure for the tax service hall of the Minhe County Taxation Bureau to innovate and convenient services. The problem of blocking points, newly established "dissatisfaction, please find me" special window, specifically for taxpayers to diagnose the "difficulty of miscellaneous disease" series of problems.

Since the private taxation spring breeze operation, the tax service hall of the Minhe County Taxation Bureau has successively opened the "Special Channel Special Window" and "Cash Payment Channel", and the exhibition boards are placed in the hall. The unblocked response and consultation channels, accurate service and efficient tax handling, which brings a new tax payment experience to the taxpayer's payment.

The taxpayer is photographed by Cao Yuan in the special window of "dissatisfaction, please find me"

According to the relevant person in charge of the Taxation Bureau of Haidong City, the next step will continue to refine the "fine service" measures, and to effectively respond to the taxpayer's request for multiple channels and multiple ways, and timely and efficiently solve the pain points, blocking points, blocking points, blocking points, and blocking of taxpayers. Difficulties, promote the tax payment experience more "feeling", do a good job of refined services, provide taxpayers with accurate push and accurate reminders of taxes through the tax system big data technology, and effectively improve the satisfaction of taxpayers and paymenters. (Correspondent: Geng Zijian, Song Hao, Bai Haiyan)

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