Xinjiang Altay: 12345 hotline unblocked the "acceptance of the law" to solve the people's worries

On August 9, the reporter learned from the Administrative Service Center of the Altay area in Xinjiang that the center fully created the "general customer service" to serve the people and took the lead in completing the docking with the autonomous region's 12345 government service hotline platform.

Since the beginning of this year, the regional administrative service center has integrated 32 service hotlines, sorted out more than 10,000 knowledge base information, and promoted the intelligent voice return visit and intelligent quality inspection system of 12345 government services. As of now, the center has accepted 4,3114 demands of the masses, with a settlement rate of 98.76%, and a return satisfaction rate of 98.97%.

From May 1, 2021, the regional administrative service center has unified the number of departments (units) consulting and service hotline to the 12345 government service hotline to provide "7 × 24 hours" all -weather manual services.

In order to give full play to the role of the 12345 government service and the people's hotline, the regional administrative service center studies and formulate 4 systems including the "Hotline Work Rules" and "Joint Conference System", and implement the first -time responsibility system. It is necessary to clarify the responsibilities and functions. The functions are regulated by the work order of the nearby fast office, standardize the hotline management services; actively explore the establishment of various linkage working mechanisms to ensure that things have responded and the parts are losing.

In order to improve the comprehensive service capabilities, the regional administrative service center implements the dual management of the "center+company" of the phone service team, and regularly carry out rotation training for county (city) hotline management personnel, strengthen training and assessment, and continuously improve the service team service capabilities.

At present, the regional 12345 government service convenience line platform is vertical upward, and the rural villages of Xialian County, and the horizontal Unicom of various departments (units) have formed an online and offline "Internet+government service" five -level service network.

Altay Daily All -Media Reporter Yang Weixuan/Wen Tu as an expansion

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