People are required to respond | When "Thousands of Miles Seeking for help" connect to Pingdingshan City 12345

Pingbu Rong Media Reporter Mao Xixi Wang Dainuo

On the afternoon of August 2nd, the Municipal Government Hotline Office 12345 Minhuiying Center received a call for help thousands of miles away.

On the morning of August 3, the Baofeng County Citizen Ho responding center received a request work order.

On the afternoon of August 4, the problem was resolved. On the same day, Mr. Li, the demander Li, called the city's 12345 people to call the hotline and expressed his gratitude. "The money has arrived, but I didn't expect to solve it so soon. This incident left a deep impression on me. Thank you for the city of Pingdingshan." Mr. Li said.

Seeking to help the city's 12345 people a thousand miles away, the problem should be solved within two days. On August 11, the reporter interviewed the matter.

It turned out that on August 2nd, Mr. Li, a citizen of Zhejiang citizen, called the city's 12345 people to respond to the hotline, reflecting that he added 95 # gasoline 57.94L at 17:18 on July 30 at 17:18 Because the selection of wrong payment applets mistakenly paid 457.17 yuan in oil costs to Baofeng County Dongheng Petroleum Sales Co., Ltd., hoping to help coordinate and return.

On the same day, after receiving the demand, the Municipal Government Hotline Office 12345 People's Hiroyo Institute quickly formed a request work order and sent it to Baofeng County Civil Aquarius to verify it. On the morning of August 3, the Baofeng County Citizen Citizen Ying Center handled the problem in Baofeng County Market Supervision and Administration in accordance with the affiliated department. Law officers of the bureau immediately rushed to Dongheng Petroleum Sales Co., Ltd., Baofeng County. After retracting the company's background collection records, the fee was found. After coordinating on -site, the person in charge of the company returned the fee to the request.

Since April 2020, since the opening of the 12345 "People A response to the people" government service hotline, Baofeng County has always adhered to the people -centered work concept, focusing on the people's anxiety, thoughts, hopes, and the response. manage. As of August 2022, a total of 3,4467 people received the phone number. The on -site processing was set up, and the emergency matters were 23034.

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