80 % of patients who do not leave the ward "two minutes" settlement and settlement

On August 10, news from the People's Hospital of Shanxi Province: The hospital hospitalization patients have been carried out in the past year, and the settlement rate of the bedside has increased month by month, reaching more than 80%, so that patients and family members are free of queuing, less round -trip round -trip, less round -trip and less round -trip. It really improves the masses' medical experience.

"Hello, your medical insurance has been settled, your deposit balance will be refunded through the original road of WeChat, and the electronic invoice has been sent to your mobile phone. You can get out of the hospital and go home!" Recently, at the 9th floor of the Nephrology Department of the People's Hospital of Shanxi Province Nursing station, the patient Tian, ​​the family member, said: "It is really convenient to handle the discharge settlement, no need to queue up, it can be done in two minutes, it is really convenient!"

Patients' discharge settlement process is slow, and long waiting time has always been a normalized phenomenon. In the past, due to the cumbersome content links and poor information communication of the doctor and patients, patients or family members usually need to go back and forth between the ward, medical insurance windows and settlement points. In order to make the discharge settlement of patients more convenient and efficient, the hospital's hospital -toll office joint hospital's multiple departments improved the discharge process, and in April 2021, pilot was started in the 9th floor of the Department of Nephrology and the Department of ENT. After more than a month of trial operation, the patient achieved a settlement settlement at the ward care station. Subsequently, the pilot was extended to the five departments: nephrology, otolaryngology, neurosurgery, digestive, and oncology department. In September last year, without the ward, the settlement beside the bed was officially implemented in the hospital department. According to statistics, since March of this year, the settlement rate of bedside has remained above 80%.

Li Jiuni, director of the hospital hospital for hospitalization, introduced that during the prevention and control of the epidemic, the implementation of the settlement beside the bed was avoided to the greatest extent. The settlement beside the bed also made the patient's discharge more convenient and efficient, and truly achieved "more information running, and patients run less."

Shanxi Daily reporter Yang Fan

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