The owner and the merchant do not give up for each other for 600 yuan.

Jimu Journalist Lin Chuyu

Video editing Lin Chuyu

For businessmen who opened a non -staple food shop, the hot summer is a good time to sell cold drinks, so many businessmen have recently purchased freezers and placed in the store for iced drinks. Recently, Mr. Tang, who was located in Wuchang Avenue, Jiangxia District, bought a freezer while taking 3,300 yuan in the hot flower. When he bought it, he found that the freezer was "not ice". Mr. Tang paid 600 yuan of freight himself. Mr. Tang couldn't figure it out. If there was a problem with a problem with the product, the return and exchange of goods was a matter of justified. After several times of communication, helplessly, Mr. Tang asked Jimu News for help, hoping to get help.

The temperature between the freezer and the outdoor temperature is almost the same

On August 3, Jimu Journalists drove to Mr. Tang's non -staple restaurant. Under the leadership of Mr. Tang, the reporter saw the "problematic" freezer in Mr. Tang's mouth. This is a freezer of 1.8 meters long and 2.2 meters high. At this time, there is no drink in it. "It is not refrigerated now, I have to pull the electricity, and now it really takes place. There is no place to put it. "Following the direction of Mr. Tang's fingers, the reporter saw that after the freezer was placed, the shop that had little space was even more crowded.

Boring

In order to prove to reporters that the refrigeration effect of the freezer was not good, Mr. Tang called the freezer to demonstrate. The reporter immediately put his hand into the freezer and felt it. A few minutes passed, only feeling that the air -conditioning in the freezer did not have much refrigeration effect. Mr. Tang said, "While I want to sell some cold drinks while summer, the original freezer in the store is too small. , I ca n’t meet the needs of the guests, so I bought another big freezer. The wind blowing now is not refrigerated at all, and the guests reflect that it is not much different from the outdoor temperature. Where is the meaning? "

During the interview, Mr. Tang also showed the previous receipt of the seller's previously issued. Mr. Tang told reporters that when he found "not ice" after receiving the freezer, he first thought he was improperly operated, and tried many times. Essence So, for the first time, he contacted the seller for maintenance, but after the maintenance master came to the door, he told Mr. Tang that there was no quality problem in the freezer. This made Mr. Tang dumbfounded. Later, he asked for returns, and the seller agreed to Mr. Tang's request, but said that the return was available, and Mr. Tang needed to bear the freight of 600 yuan.

Freezer receipt

Mr. Tang told reporters that because the freezer he purchased needs to be transported over by a large truck, he agreed to transport the store to transport this freezer with other goods in the store. "The shipping cost after competing is almost equivalent to more than 150 yuan." Mr. Tang said.

"I can find the car for my own car, and then it will not be 600 yuan, and he disagrees. I only want to bear the shipping cost of 300 yuan." Mr. Tang said angrily.

What is the truth of the freezer?

In order to better understand the original committee, the reporter and Mr. Tang came to the freezer shop together. The seller Ms. Liu (pseudonym) said that she was also very wronged. "There is no problem with my freezer. If there is a problem, I will never ask the buyer to bear the freight!" Ms. Liu took the reporter to the warehouse near the store and the reporter to further explain it. In this case, Ms. Liu said that the freezer purchased by Mr. Tang is a straight cold freezer. It can only keep fresh and refrigerate. The temperature can only be kept at 2-8 ° C. If you want to achieve the cooling effect of Mr. Tang, you need to choose the cold freezer. "And the temperature of the straight cold freezer is also related to the temperature of the surrounding environment. If there is an air conditioner in his store, the effect of refrigeration must be the best. If the air conditioner is not opened in the store, the refrigeration effect must not work."

Did Mr. Tang tell him the difference between the wind and cold freezer and the cold freezer before buying it? Ms. Liu said that before buying, she also emphasized with Mr. Tang that the freezer purchased by Mr. Tang could only keep fresh and refrigerated. At that time, Mr. Tang also felt that the price of this freezer was moderate, so he bought this freezer. After Mr. Tang asked for maintenance and return, he also explained to Mr. Tang many times, "The price of straight cold freezer and cold freezer is very different. "Then, Ms. Liu further explained that Mr. Tang questioned the shipping cost." When the freezer was transported, he agreed to pause when he was transported. So I can only call him a car alone, and the freight of the car starts at least 400 yuan. So it is reasonable to charge 600 yuan in freight. Now, I decided to take a step back and charge at least 500 yuan. "Liu Women and reporters said that she also wanted to deal with this matter as soon as possible. "In such a hot weather, I also want to make this matter earlier, and I don’t want to drag it all the time. Mr. Tang said that if it exceeded the time for too long, the manufacturer may not be able to return the goods. "In addition, she also said that because the size of the freezer was relatively large, the general truck could not be installed, and he had to call a truck. "If there is a problem with the car I shouted during the transportation, I will bear all the consequences. If the car found by Mr. Tang has a problem with the freezer on the way of transportation, then I will definitely not be responsible, so I am me Only then did he want to find the car to transport the car back to the manufacturer. "

Mr. Tang said that as an ordinary consumer, he could not understand the difference between the wind and cold freezer and the cold freezer. "How can I understand such a professional question, but I started to tell her that I wanted to sell it to her. Cold drinks! "And what Ms. Liu said to need Mr. Tang's 500 yuan freight, Mr. Tang even said that he could not accept it. The issue of the two parties was in a deadlock on the question of how much the freight.

In order to better help Mr. Tang, the reporter and Mr. Tang came to the market supervision bureaus of the Jiangxia District of Wuhan to learn about the situation. Relevant staff said that about Mr. Tang and Ms. Liu's dispute over freezer rights and interests. The two parties have signed a notice of dispute mediation to terminate consumer rights and interests on August 2. "Consumers must explain their needs when shopping, so that merchants can help consumers choose to be conscientious. Merchants are also obliged to inform the performance of the product before consumer consumption." Jiangxia District Market Supervision Bureau related work related work The personnel said.

In the end, after the coordination of the reporter and the mediation of the Market Supervision Bureau of the Jiangxia District of Wuhan, the two parties reached an agreement. Mr. Tang agreed to pay 450 yuan in freight.

(Photo by the pictures by Ji Mu Journalist Lin Chu)

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