Use "plus, minus, multiply, except" medical insurance do not run legs

The Chibi Medical Insurance Bureau closes to the core requirements of "running less" and "not running", and use scientific and technological means to optimize the service process of the operation, properly solve the problem of massage and pain points of the masses, create an excellent business environment, and continuously enhance participation in participation. The sense of happiness and gain of the masses.

1. Strong standards of "addition" to improve the quality of service service service

The first is the process of government service. Combage one by one for the 10 major items of the national medical insurance government service, synchronize the 17 items and 35 sub -items of provincial government services, uniformly regulate online handling, establish and improve "Internet+supervision" matters, high -frequency office matters, online matters, etc. The list system, standardize the operating standards of the operation, implement the approval service model of "fast -run, strict management, convenience, and openness". The second is standardization of service scenarios. Standard the standard of the National Medical Guarantee Hall and the service specifications, uniform infrastructure and office supplies standard specifications, the government service hall has medical insurance guidance desks, intelligent number pickup areas, rest waiting areas, business processing areas, etc., various medical insurance service functions, etc. The connection between the areas is orderly, and the windows are neat and uniform. The third is the institutionalization of internal control management. The staff of the medical insurance window implements the one -stop office, one -stop office, time -limited office, replacement of the same post, the first inquiry system, and a one -time notification system to achieve the diversion of the medical insurance guidance stations, the resolution of contradictions on duty personnel, the efficient window of the window Business handling triple protection. The fourth is the integration of service evaluation. Comprehensively implement the "good bad review" system for medical insurance services, and unblock the reports of reporting and complaints for medical insurance services and fraudulent insurance, and improve the "four -in -one" acceptance of multiple channels such as "faith, visit, network, and electricity". The system forms a closed -loop supervision with service objects as the core to improve service efficiency.

2. The "subtraction" deletes and deletes.

The first is to achieve "can be simplified, do it well." Push the high -frequency bonus matters such as the registration of insurance registration, the maintenance information of the insurance, and the chronic disease data collection, and the realization of the project "nearby and one stop". Promote the "one -stop, one -vote system" settlement of medical insurance reimbursement, and cancel the residence certificate of registration for medical registration for medical insurance. Implement the insurance commitment system of employees in enterprises and institutions, simplify proof materials, and settle within 5 working days. The second is to upgrade the "zero -time running once." Zero run. Strengthen departmental collaboration to achieve data sharing, and "two diseases" medication guarantee personnel directly share the approval list of chronic disease management departments of health and health administrative departments. 1051 retirees who reached the condition of the payment period in 2005 and 2006 reached the condition of the payment period of the payment period. Patients with various types of severe diseases with various types of major diseases with various types of major diseases are implemented for various types of major diseases, and organ transplantation. The major diseases of major diseases are "zero waiting", the treatment "enjoy immediately", and timely resolve the burden of medical treatment for patients with severe diseases.

Third, the "multiplication method" is widely covered, and the intelligent innovation and development of medical insurance

The first is to implement the "online handling and palm handling". Participating people can use online channels such as Hubei Taxation, Hubei Office, Hubei Government Service Network, and Palm Bank of China to handle business matters such as urban and rural residents' medical insurance, employee medical insurance participation insurance online payment, and subsequent insurance relationship transfer. In 2021, urban and rural residents completed 46%of the number of participants through the mobile phone APP and Electronics Taxation Bureau. The proportion of "One Netcom Office" of the Chibi Medical Insurance Bureau's "One Netcom Office" and the praise rate is 100%. The second is to build a platform for the treatment of slow specialties for smart clinics. Reform outpatient clinic slow special disease identification mechanism, establish a chronic disease review expert library for outpatient clinics, have no contact on the whole process, no errors and fair reviews, break the shortcomings of the clinic for the cumbersome application procedure and the treatment of the treatment procedures for the treatment procedure Slow special disease identification process will be shortened from the previous year to 10 working days.

Fourth, the "removal of the law" shrinks and strives to break the business environment

The first is to vigorously promote active services. Implement the medical insurance personal account withdrawal policy, and the "old, weak disease and disability" green service channel, and provide one -to -one consultation guidance, appointment service, assistance in form, business companionship and other "warm heart" services. The second is to solidly promote service sink. On the basis of the existing service architecture of the two levels of town and towns, the "1+14+N" medical insurance service network will be constructed. "Tong" to ensure that the medical insurance is close to the public and open up the service "last mile". Through sinking through the service, the municipal government affairs center has a decrease of more than 2,000 menstruation items. Third, policy publicity is widely covered. In order to effectively solve the business blocking point due to low policy awareness and asymmetric information, Chibi City has worked hard on policy promotion, actively passes the online media, post announcement, issue publicity pages, radio and television, mobile publicity cars, and mobile publicity cars, and mobile publicity cars, and mobile publicity cars, and mobile publicity cars. Diversified publicity methods such as business preaching send medical insurance policies to the masses.

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