Focus on concerns and precise services

Building a service -oriented government and improving grass -roots government service capabilities is an important part of advancing the modernization of grass -roots governance systems and modernization. In recent years, grass -roots governments in my country have implemented government service reforms such as online office, immediately, one -time, and on -site office, and have achieved many results. At the same time, in some places, the service -oriented government was trapped in the preparatory thinking, and it was enlightened to hang the people's unrealistic appetite. Some people also blindly treat the government as a nanny, and find the government in everything. If the government does not do it, it will sacrifice letters and visits, which adds difficulty to grassroots governance.

Can you find the government in everything?

I was drunk and asked the police to send it home. If I didn't find a child to find the government, a little dispute was to let the government make the master ... From the perspective of some people, "finding difficulties to find the government" is equivalent to "everything to the government."

Volunteers are taken by Wang Chun, a common sense of emergency rescue in the teaching community

A grass -roots cadre in a central province told the reporter half a month that there were two villagers conflicting due to the accumulation position of the garden stone and fallen leaves. One of the villagers printed it into a sign after taking pictures on the scene and held it at the gate of the township government. , Attracting everyone to watch. Later, under the persuasion of the cadres, the two households reconciled. The cadre said that it was just a trivial matter. As long as the two sides fully communicated or coordinated in the village, they could be resolved quickly.

A community cadre in a province in the eastern coastal province reported that there was a well -known elderly who lived alone in the community paralyzed, calling for community staff and asked to take care of it. The old man had a child in the same city, but after several contacts, his children were entrusting that the work could not be busy. The community can only arrange social workers to take pictures until they do their children's work before sending the elderly to the nursing home.

"We do have the responsibilities of serving the residents in a timely manner, but a small number of residents are‘ lie ’completely on the government and can find children.” Said the community cadres.

A police officer in a police station in Northwest China said that in daily work, they would encounter many non -police categories for help.

A township party committee secretary in a province in the central region said: "In the rectification of the living environment, the front house should be the area of ​​the villagers themselves, but a few villagers don't care about it, and the government is expected to ask people to clean it." The mentality of grass -roots cadres was performed, and the government was forced to concessions by letters and visits, and forced the government to expand the service boundary.

There are many disadvantages of organizing governance

The people whispered, I responded. For the demands of the people, the grassroots government needs to respond quickly. However, this is by no means a big deal. To improve the public service policy and system, we must adhere to our best and act, focus on improving the level of public services, and accurately provide basic public services in the areas that people such as education, medical care, pensions, and housing are most concerned about.

Citizens handle a sanitary license certificate Song Weiwei at the administrative service center

This is the direction and focus of service government construction. In fact, most of the grass -roots inclusive governance is flower racks, which are not small.

First, it is easy to hang your appetite and unsustainable. In recent years, in some places to solve the problem of eating the elderly, they have set up an elderly cafeteria in rural and communities. This is of course a good thing, but if the grass -roots government's own financial resources are limited and blindly follow the trend of political achievements, it will definitely be unsustainable.

"A cafeteria that can accommodate 30 people for dinner has a operating cost of about 120,000 yuan a year. The government's subsidy of only 670,000 yuan. The remaining funds mainly depend on the collective self -funded or social donation of the village. When I was young, the elderly cafeteria could not be handled. In order to complete the assessment above or to avoid the psychological gap between the masses, some villages could only be able to run the cafeteria. "In recent years The funding problem is closed, and some township elderly canteens operate only 50%.

Second, this is the same, which may cause some contradictions. The inclusive matters are often designed for a certain group, and it is easy to press the gourd to float. A community cadre in a province in the eastern part said that the local construction land indicators were short in recent years, and the government settled the scattered farmers to live in the city. In order to encourage farmers' demolition and resettlement, there is a local unwritten rule: Anyone who is resettled in the city and enjoys free live property services.

"Some farmers have separated a few houses and sold excess houses to other residents. In the face of these non -resettlement residents, it is a problem to collect property fees." The community cadres said that the residents who buy and demolished the resettlement houses in the community now believe that Only let them pay the business fee unfairly and discuss the community. Even if they do work, they still have some crickets.

Third, encourage "waiting for essentials" to eliminate the consciousness of the owner to a certain extent. Originally, a few people had the idea of ​​"waiting for". The owner was weak and was willing to enjoy the service and did not want to bear the corresponding responsibilities. If it is blindly accommodated, it will promote this mentality, and even affect some of the original people, making their understanding of government service functions.

Go out of the misunderstanding and improve the grass -roots governance

How to avoid the construction of a grass -roots service government?

Experts said that first of all, it is necessary to be clear at the policy level. What issues should be solved by grass -roots governments, which problems mainly depend on social forces and market forces, and which problems can be solved by the masses themselves. Grass -roots cadres believe that for some things that significantly exceed the scope of the government's basic public services, they must keep the boundary and bottom line. The higher -level department cannot blindly consider the unilateral complaints of residents, and simply identify the inaction of grass -roots cadres. It is necessary to analyze specific issues and establish and improve a more scientific assessment and fault tolerance mechanism for grass -roots governments and grassroots cadres. Secondly, it is necessary to cultivate the masses 'consciousness, guide them to participate in grass -roots governance, and enhance the masses' autonomy. Improving the ability and level of grass -roots governments to serve the people is not contradictory to improving the ability and level of mass autonomy. In accordance with the principles of co -construction and co -governance sharing, it is necessary to form an effective connection between administrative management and autonomy of the masses. Grassroots cadres believe that the more they reach the grassroots level, the more thin and trivial the affairs of the people, and there is no way to classify it. It is necessary to transform the inclusive governance into social autonomous governance and guide the masses to manage, self -service, self -supervision, and self -improvement.

Third, we must give full play to the role of social organizations. Social organizations have the characteristics of public welfare, professionalism and volunteer, and can effectively assist the government to provide some public services. For example, in the prevention and control of the epidemic, social organizations play a unique advantage and role in raising materials, organizational volunteers, and helping to resume work. Grass -roots governments should open channels and create conditions to better incorporate them into the grass -roots governance system.

Source: "Half Moon Talk", No. 14, 2022

Reporter Banyue Talk: Li Ping, Zhao Qianxiong Jialin | Editor: Zhao Yihong

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