Changzhi Second Hospital Special Estate Division: "Three Hearts" "Wake up" the true feelings of doctors and patients

Huanghe News Network Changzhi (Reporter Feng Qing) In the hospital, what does it mean? Because the needs of medical services are doubled, high -quality services are doubled, patient and meticulous, and double with heart. In the special -demand ward of the Second People's Hospital of Changzhi City, the touching deeds of piles and pieces have almost become daily. 13 nursing staff provide the requirements of the patient with enthusiastic and thoughtful services and timely. Treat every patient.

This is the operation of the nursing red envelope backhand

In January of this year, Uncle Wang of the year of the puppet was visited to the second hospital of Changzhi because of herpes zoster, and he was in a special -demand ward. Due to his inconvenience, the nurse took meals and obtained psychological guidance for him every day. In order to express their sincere gratitude to the nursing staff, Uncle Wang gave the nurse Liu Lu on the job on duty. Nurses Ma Hongfei and Wang Lu sent a 200 yuan red envelope "each child". Although the three repeatedly rejected, Uncle Wang always insisted that the three of them were persistent. In desperation, they had to temporarily "collect" the red envelope. It was immediately paid in the hospital for hospitalization. Liu Lu often said to everyone: "If the red envelopes of patients or family members cannot be dismissed, the red envelope is transferred to the patient's hospitalization costs. The treatment of patients is a heavenly duty of medical staff, and refusing to accept the red envelope is also a manifestation of medical ethics." Yes, The transfer of red envelopes into the patient's hospitalization fee is a "thing to the original owner" in a way.

Pictured: Patients sewed by themselves

It's grateful and spur

As usual, they are busy in their respective jobs ... I saw the primary pendies sewn by themselves appeared in front of them, allowing them to stop their busy footsteps. It turned out that during the hospitalization, Aunt Qin, who was in the special -demand ward of the Changzhi Hospital for the second time, learned about the genus of every nurse in the special demand ward and customized the subordinate pendant for them. "We were particularly surprised at the time. A small gift was enough to show that the patient's affirmation of us. Each of our nurses is particularly motivated. Pendant.

Aunt Qin, 69, has been in a special demand ward for the second time. Last year, she moved into the hospital due to gastric tumors. After surgery, Aunt Qin needs to eat through the gastric duodenal nutrition tube. Each nurse has repeatedly confirmed the temperature of the food before transporting food. Three meals a day need nose feeding. Nurses are like feeding babies to drink milk to ensure the temperature of the food. When transporting, you should also pay attention to speed and strength. It may cause discomfort.

After surgery, Aunt Qin had symptoms of spit acid and continued fever. After diagnosis, a common postoperative complications occur in the fistula. Aunt Qin cannot eat, and can only maintain the body's metabolism through the 24 -hour infusion. Due to the poor blood vessel conditions of Aunt Qin, and the continuous infusion, this brought a test to the nurse of the needle. Every 2 or 3 days need to be replaced. The nurse pays special attention to protecting Aunt Qin's blood vessels. Each needle is successful. The nurses saw Aunt Qin's mood low, stressful mental stress, and less words. Every day, I went to comfort and enlighten Aunt Qin. All the nurse in the ward focused on her. After work and before get off work, I went to the ward to see her. Slow Slowly, Aunt Qin's face showed a long -lost smile. After more than 2 months of fine care, Aunt Qin was discharged. In May of this year, Aunt Qin was diagnosed with the second hospital of Changzhi due to a skin disease. She did not hesitate. This time, she chose to live in a special -demand ward.

"Nurses are not just as simple as injection infusion"

A patient's family stood in the corridor of the ward secretly wiped tears. This scene was discovered by the nurse in a special demand ward. Yu Na quickly stepped forward to appease. Urban, emotional unstable, fired at his mother who cared for his mother day and night. The mother secretly hid in the corner and shed tears.

After knowing her inner feelings, Yu Na first patiently enlightened the patient's mother. After her emotional stability, she came to the patient's bed and calm the patient's emotions in reason and affection. "We understand your pain. You have to be confident. You are still young. The pain is temporary. The pain is in the child's body. The pain is in the heart of the mother. Your mother just told me that you will get angry at her. You are very distressed when you are unhappy. You have to keep your mood happy so that you are more conducive to physical recovery. "Several comfort, words and words into the patient's heart. After listening to these words, the patient's emotions broke the defense and cried out. At this moment, Yu Na didn't speak anymore, she just patted his back gently, and silently handed the paper towels. The next day, the patient's mother came to the nurse station and held Yu Na's hand excitedly, "Girl, our mother and son are reconciled, thank you for your enlightenment. After you left yesterday, the son apologized to me. This is the first time that the child follows. I apologized, thank you! Thank you so much! "Said, she bowed to Yu Na sincerely and expressed his gratitude.

"In a special demand ward, the nurse is not just an injection infusion, we are more like a patient's friend and family, which relieves their physical pain and smooth their psychological trauma." Yu Na said with emotion, "Now, the patient and I have already been the patient. It's a good friend, we often chat, the relationship is good ... "

"If there is any situation, call me"

A beautiful flower basket appears in the nursing station of a special -demand ward, which is a card saying "Thank you for your careful care and patience". Although it was anonymous, the careful nurse quickly guessed that the bunch of flowers should be sent by Mr. Zhang's family.

Mr. Zhang, who is 46 -year -old with brain tumor, will start to find ways to adjust his daily rest on the first day when he comes to hospitalization in a special demand ward. Press. In addition to these, they also have to turn over and pat their backs, assist patients' daily limbs and other work. When discharged from the hospital, the nurse Liu Lu and the responsible nurse Cheng Min repeatedly told the diet and nursing precautions after returning home. "Remember my phone call. After returning, I called me and I went to the house to see it." Cheng Min repeatedly told him. It seems normal, but gives family members a peace of mind.

Soon, Cheng Min received a call from the patient's family and learned that the patient had pressure ulcers, which was very painful. "Don't worry, I will go to the house after I get out of work." Cheng Min told them about their cares while comforting their family members. In this way, for a month since then, Cheng Min was almost three o'clock every day every day. When he went to work, went to Mr. Zhang's house for free care, and then went home. On -site care and family nursing guidance, Cheng Min and his family ran together. Kung Fu is not responsible for people, and pressure ulcers are gradually recovered from effective control to gradually recovery. "In order to prevent the patient from being tortured by pressure ulcers, during that time, I took the time to get out of get off work every day to carry out the nursing and guidance of pressure ulcers. Running, but it is worth it. "

In the special -demand ward, such touching stories are staged every day. When they approach the patients, they always bring a sincere smile, do not ask for rewards, but only seek dedication. In the face of many eye -catching eyes, they use encouraging eyes to convey the power With strong hands with strong hands, the patient crossed the swamp land of the soul and brought them to get rid of the courage to get rid of the disease.

Pictured: Medical staff of the Special Essence of Changzhi City Second People's Hospital

"If you use four words to summarize our work," awakening care 'is the most suitable ", Liu Lu quoted a sentence in the book" Wake -up Care ":" Standing from the perspective of the patient to take care, from the needs of patients as the needs of patients as the needs of patients as the needs of patients as the needs Most of the patients think about it, wake up our sense of responsibility, wake up our profession, and wake up the true feelings between us and the patient. "

Since the environmental management and high -quality services of the Changzhi Second Hospital with the theme of the "Increasing Medical Services", special -demand ward has become a benchmark department. In order to create a better medical environment for patients and improve the work efficiency of nurse The treatment area and duty area are more standardized, and the management of medical records, documents, materials, archives and other items is also very orderly. One drop is enough to see. They use carefulness and patience, warmth and intimateness, fearlessness and persistence, in exchange for the patient's comfort, peace of mind, and sincerity.

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