Self -creation, self -operating reporters explore how the future community of Hangzhou emeralds tailor -made services for residents

Zhejiang News Client reporter Wang Keyu Fang Zhenzi

Follow Wuchang Avenue, Yuhang District, Hangzhou City. At the intersection with Higher Education Road, a beige building enters the sight. Our destination is here -this is the Emerald City, and it is also the first batch of emerald in Zhejiang's future community. Community.

The four blocks of the community are distributed according to the field shape, covering an area of ​​about 93.4 hectares, and nearly 30,000 residents. Entering this "big family", we saw that the children's growth station was in the post, and the teacher was taking the children to play games; the recreation service center next door, the old people were accompanied by the staff to perform video consultation ... The diversified needs of residents here are here. There are tailor -made service scenarios.

In the future, the emerald community has embarked on the way to "self -blood creation and operation", providing continuous motivation for the development of the community.

Residents participated in the activities of the emerald future community. Interviewees are charged appropriately for individual services

The price is 30 % 40 % of the market price

The neighboring center of the southeast block is the first stop for our "future life" in the community.

"There are two floors of the neighborhood center, more than 2,000 square meters. It was originally a community club. After the transformation and upgrading of residents, it can now meet the diverse needs of residents in all ages." Introduction.

After walking around, we found that whether it is in the community music classroom or the "charging" Yile school of the elderly, the "beautiful jadeite applet registration process" is introduced at the entrance.

"This applet is now an indispensable part of the community. It is indispensable for daily repairs and venue reservations." Knowing that we usually like to play table tennis, Zhong Min took out his mobile phone and opened the applet to help us book table tennis classrooms. After the appointment time, the page display price is 10 yuan/90 minutes. Click on other venues in the "Scene Reservation" column, we see: 5 yuan/90 minutes of dance classrooms, 10 yuan/90 minutes of Yile School, 1 yuan/half a day in the shared office ...

Zhong Min introduced that most of the services of the community are free. For the needs of "returning blood" and sustainable development, the community provides residents with 5 toll scenarios such as table tennis classrooms, dance classrooms, and Yile school. "The charging scenario is priced according to the energy consumption cost of the venue, and the price is only 30 % to 40 % of the market price. This can appropriately dilute the operating and maintenance costs of the community." Zhong Min said.

Entering the table tennis classroom, I saw 4 ball tables lined up in turn. "Here are professional plastic table tennis floors. Wearing black sole shoes is prohibited from entering." Zhong Min deliberately took care of the color of the soles. We picked up the racket and joined the "battle". As soon as I got started, I felt that the elasticity of table tennis on the professional table was particularly good.

"There is a professional table tennis venue at the door of the house, and the price is much cheaper than the outside of the stadium." Grandpa Yao, the resident of our "battle", proudly told us that the Emerald City Table Tennis Team "hit Hangzhou City" and the community provides venue to work. Must.

Most community services are free of charge, and the cost of toll services is diluted. For this model, community residents are generally recognized. "In April of this year, a third -party survey showed that the satisfaction of the residents of the future community service scene of jadeite reached 94%." Zhong Min said.

The event organized by the emerald community has attracted children. Interviewee confidence

Community work must "grab orders"

Digital application cost reduction and efficiency

In the future, the emerald community covers a large area and has many blocks. "Is the daily operation of the community a big problem? How can we improve efficiency?" Facing our questions, Zhong Min took us to an intelligent one -stop command center. Big electronic screen. "

On the big screen, the "Nine Scenes" sections such as neighborhood, education, and entrepreneurship are presented one by one. In the middle, there is a three -dimensional real -view map. On both sides of the screen, data such as fire equipment, access control monitoring, and hidden dangers today.

"Through the Internet of Things early warning system, the equipment in the community is monitored in real time, and there are also 24 hours of duty. Once the problem occurs, it responds to and resolves immediately." Zhong Min said.

We sat in front of the big screen and became the "assistant" of Chen Shuxia, a person on duty that day. "Dudu Dudu ..." At this moment, the system issued alarm sound, and at the same time, a warning message was jumped out on the large screen: 2 units of Tangyuyuan 2 units of elevators covering the door to call the police, please check in time. "Do we go to the scene to deal with it now?" Seeing that we were anxious, Chen Shuxia shook his head, and saw that she clicked on the screen button on the screen, and the system quickly displayed "the order has been received."

"Our emerald community has established the 'grabbing system'." Zhong Min took the side. Simply put, the equipment rooms in the community are equipped with a monitoring and early warning system. Once abnormalities occur, they will automatically bounce the screen on the electronic screen, and the staff on duty immediately operate the production order. "The staff passed the" grabbing order 'and then handled it on the spot. The time for a work order is usually within 15 minutes. "Zhong Min explained that because the work order and the staff's performance assessment are linked," grabbing "can improve their increasing them. Putty.

After a while, the work order was processed on the large electronic screen, and the alarm sound was lifted. We looked at the time, and the whole process was less than 5 minutes.

We stared at the big screen and found that there was information on the screen "The 4 -unit elevator air conditioner of the 4 units of Tangyuyuan" appeared on the screen. With the guidance of the staff, we quickly clicked on the "Generation Work Form" button, and soon the screen showed that the existing security personnel received the order, and the work order was processed after 3 minutes.

"The implementation of the monitoring and early warning system and the" grabbing order "system helped us improve the service efficiency of the community and reduce the operating cost." Zhong Min said that taking equipment room management as an example, digital applications provide a lot of convenience. Now The equipment failure can be alarm and generate the work order to deal with it, and the cost of the two equipment housing positions is saved.

Introducing third -party operators

Value -added service is beautiful and low -cost

Then we came to the "Yu Yue Book" in the southwest block. The space of more than 400 square meters on the first floor, from decoration to layout, is a typical library style.

It is learned that the Hangzhou library resources are introduced here. More than 5,000 books can be borrowed through. We have selected a "Lion King" and scan the code at the front desk. Log in to the Hangzhou Library Mini Program, and soon jumped out of the information and return time. "You can pay back at any branch or community library in Hangzhou Library." The staff told me. A few days later, we returned the book to the Binjiang District Library, which was very smooth.

Opening up the public resources of society is the first step in this book. Unlike other libraries, we found a sign of the "Summer Summer Camp" at the entrance. In the classroom next to each other, more than a dozen children sat around and read the English picture book with the teacher.

It turned out that the library between the public welfare organization Yimi was responsible for operation. "This is the value -added service we launched in the summer of this year. Because the venue is provided by the community, the summer care fee is less than 3,000 yuan a month, which is equivalent to 67 % of the market price." , We also use the second floor space to open a yoga class and calligraphy class with a high voice of residents. The current operating situation has basically reached expectations. "

Residents are willing to pay for the value -added service, which is inseparable from the daily maintenance of the shipping party. Fang Shunshi said that on the basis of the operation book bar, they also hold two public welfare activities every month to enhance the "stickiness" between residents. "The emergency public welfare activities held last weekend were very successful, attracting more than 100 residents to participate."

"We put all public welfare activities on the 'beautiful jadeite' applet, which brought greater 'visibility' to the operating platform. At the same time, residents can also evaluate the platform on the applet and form a mechanism of two -way selection mechanism. "Zhong Min explained on the side.

At present, a third -party operator such as Yimi has introduced a total of five in the community, covering education and recreation. They are like stem cells with hematopoietic function, providing continuous motivation for community development.

Zhong Min and the team considered that the sustainable operation of the community in the future must find their own way of survival. Therefore, community and third -party operators have set up "rules": based on providing public welfare and inclusive services for residents, customized a small amount of value -added services to maintain their own operations. "After discussion of the operator and the community, the value -added service is priced. Because the venue is provided by the community for free, the price of value -added services is cheaper than the market price." Zhong Min said.

"As of July this year, our community has held 56 operating activities, which directly benefits more than 6,500 residents. This year, the community will also introduce 5 high -quality operators. It is expected that the community operation can fully realize the revenue and expenditure in 3 to 5 years. Balance. "For future development, Zhong Min is full of expectations.

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