Interview!The Beijing Consumers Association requires daily fresh and properly handling consumer complaints

In response to the recent situation of "Daily Fresh" unable to operate normally, it has caused a large number of consumer complaints. Recently, the Beijing Consumer Association (hereinafter referred to as the "Beijing Consumers Association") interviewed Beijing Daily Youxian E -commerce Co., Ltd.At the meeting, the Beijing Consumer Association notified the 96315 hotline registered consumer complaint to Beijing Daily Youxian Electronic Commerce Co., Ltd., and asked the current status and complaint handling of the company.

Chen Fengxiang, deputy secretary -general of the Beijing Consumers Association, attended the interview and put forward three requirements for the enterprise: First, it is necessary to properly handle consumer complaints, timely announce the refund plan and registration method to effectively protect the legitimate rights and interests of consumers; the second is to strengthen the cityThe communication of the District Consumers Association actively cooperates with the work organized by the Consumer Association to jointly safeguard the legitimate rights and interests of consumers; the third is to explain the situation and rectification plan to the Municipal Consumers Association within three working days.

Reporter: Xing Can

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