Interpretation of enhancement of digital literacy and skill experts of the whole people ｜ Enhance the number of digital literacy of special groups

At present, digital technology innovation is unprecedented and has become an important force to promote economic and social development and improve people's livelihood. The Internet has brought great convenience to people's travel, shopping, social, entertainment, medical treatment, education, etc. However, special groups such as the elderly and disabled people are difficult to fully enjoy the dividends brought about by digital technology progress because of their overall digital skills.

In October 2021, the Central Cyber ​​Security and Informatization Committee issued the "Outline of the Action Action of Nutrition and Skills" (hereinafter referred to as the "Outline of Action"), and proposed to implement the "optimization and improvement of digital resource acquisition channels" and "develop digital assistance to the old and help disabled operations. "Two key tasks, focusing on improving digital literacy and skills of special groups such as elderly people and disabled people, it is of great significance for helping to share digital development results in special groups and build a friendly and inclusive digital society.

Insufficient digital literacy and skills of my country's special groups

Digital gaps include the "access sexual gap" and "use gap", which refer to the difference in accessible differences between different groups and the differences in use after access. In recent years, with the implementation of the strategic implementation of the Internet power and digital China and the universal service policy of telecommunications, my country's access digital gap has been greatly reduced, but the use digital gap is still more common. According to statistics, my country has 264 million elderly people over 60 years old and more than 85 million disabled people. Among them, nearly 140 million elderly people are still using functional phones or smartphones but do not access the Internet, showing a "silence" state on the Internet. 17 million visually impaired people and more than 27 million hearing disabled people are restricted by the environment and their own conditions, and there are many obstacles in obtaining digital resources and using digital tools. Especially at the beginning of the new crown pneumonia's epidemic, many elderly people and disabled people were inconvenient to travel because they could not use or have no smartphones. Most of our existing design concepts and product functions of intelligent terminals and Internet applications have not yet considered the special needs of groups such as elderly people, disabled people, etc., making it difficult for them to adapt and skilled in various digital product services.

In the future, with the rapid change of digital technology and products, the aging population will further intensify. The use digital gap has a large gap with other groups in enjoying digital dividends, and there is a possibility of further widening the gap.

Special groups are facing the reasons for using digital gaps

Some elderly people have difficulty and resistance to digital application services, leading to "dare not use". Some elderly people have been exposed to understanding new technologies and new things, and it is difficult to grasp digital products and services with relatively fast development and changes in time. Under emergencies such as new coronary pneumonia epidemic, the process of learning, understanding and using digital technology is relatively slow, and the information screening ability is relatively weak. Many problems such as epidemic prevention and control information are seriously affected by daily life, and it is easier to leave behind in a rapidly developing digital society.

Some intelligent products and services have not fully considered the actual needs of the disabled, resulting in "not easy to use." In terms of Internet applications, the current non -obstacle penetration rate of Internet websites and APPs is still relatively low. At the beginning of the design, the website and APP rarely take into account the use habits and functional needs of the disabled. There are problems such as complex interface interaction, unfriendly operation, and difficulty in verifying the operation code. The cost of later transformation is generally high. Lack of enthusiasm. In terms of intelligent terminals, due to economic benefits, it is difficult for terminal production enterprises to cover all products with information -free coverage. Enthusiastic enthusiasm for participating in aging and barrier -free products is not high. The effective supply of the market is obviously insufficient.

The channels for learning smart terminals and Internet applications for elderly people, disabled people, disabled people, etc. are not smooth enough, resulting in "not use". On the one hand, the elderly and the disabled are used to asking for help with their loved ones when they encounter difficulties or emergencies. If their loved ones are not around, the problem often cannot be resolved in time. The use skills of relatives guiding smart terminals and Internet applications are often not professional, and their learning effects cannot be guaranteed. On the other hand, the streets and communities lack the channels for learning and receiving digital skills training. The elderly and the disabled are rarely obtained the knowledge of smart terminals and Internet applications through communities, elderly universities, and open universities.

Multiple measures to improve the digital literacy and skills of special groups

The Party Central Committee and the State Council attach great importance to the cause of the elderly and the disabled. "Action Outline" has made comprehensive arrangements for how to improve the digital literacy and skills of special groups. Relevant ministries and commissions have also issued the "Notice on Effectively Solving the Smart Techniques and Convenient for Smart Technology". A number of policies such as barrier -free guidance "and other policies have carried out special actions of appropriate aging and barrier -free transformation of Internet applications, as well as various forms of intelligent technology training and education activities. 452 websites and APPs that are closely related to the elderly have completed the transformation of aging and barrier -free, and passed the evaluation. It has initially solved the problem that the elderly and the disabled cannot use Internet applications.

In the next step, it is recommended to continue from the following aspects:

The first is to increase the supply of aging and barrier -free smart terminals. Promote the existing computers and mobile phones such as aging and non -obstacle transformation, and guide terminal manufacturers to launch smart terminals with minimalist mode and barrier -free mode. They must have large fonts, large volume playback, remote assistance, sos calling Slow speech such as slow speaking speed, which is convenient for the elderly and disabled people to "see, listen to, and use it." Promote the aging and barrier -free transformation of public service facilities such as ATM ATM, self -service sales machine, boarding duty equipment, unmanned stores, and unmanned stores, and set up volunteers, guidances or waiters to provide guidance and guidance and guidance for the elderly, disabled people and other groups assist. The second is to improve the aging and obstacle -free penetration rate of Internet applications. Guided by the needs of the elderly and the disabled, the Internet applications in the fields of news information, social communication, living shopping, financial services, medical and health, municipal services and other fields are promoted to carry out aging and transformation of barrier -free transformation. At the beginning of the design of Internet application products, the use habits and special needs of the elderly and the disabled users should be used to carry out product function design with reference to relevant aging and barrier -free standards. Sustainable operation of guarantee functions guides enterprises to continuously launch digital products and services that can be used for the elderly "can use, easy to use".

The third is to enhance the use of digital products and services in special groups. Guide the main body of mobile phone terminal manufacturers, Internet companies, etc. Based on their own products and applications, they have produced and launched a simple and easy -to -understand training manual and videos to teach the elderly and disabled people to use smart terminal products and Internet applications. Encourage more Internet companies and equipment terminal companies to actively take on social responsibility, enter elderly communities, open universities, and organize voluntary training for digital skills communities for the elderly and disabled to improve the convenience and accessibility of training.

The fourth is to create a multi -party participation pattern of co -construction and co -governance sharing. The improvement of digital literacy and skills of special groups requires the special groups itself, government, enterprises, social organizations and other parties to work together. It is necessary to increase incentive measures, guide community, pension service agencies, disabled service agencies, enterprises and other parties to participate in in -depth participation, build a diversified cooperation mechanism, and promote the formation of a good atmosphere of actively helping elderly people and disabled people into a digital society. , Create a digital living environment of aging and barrier -free.

Fifth, strengthen the protection of personal information of special groups. Increase the popularization and publicity of personal information and privacy protection related laws and regulations, strengthen the training of personal information protection awareness of special groups, and enhance the ability of special groups to identify illegal acts such as online rumors and telecommunications online fraud. The responsibility of protecting personal information security subjects such as acting industry organizations, enterprise institutions, and other commonly used APP special rectification work for special groups, severely cracking down on public order, good customs and violations of laws and regulations, and effectively ensure that the elderly and the disabled groups are used to use intelligent products, enjoy digitalization, and enjoy digitalization. Serve. (Author: Yu Xiaohui, Dean of China Information and Communication Research Institute)

Source: China Net Information Network

Edit: Pan Wenchang

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