[Capable style construction] Shuangyashan Jixian "micron project" set up convenient "Lianxin Bridge"

In order to conduct in -depth activities of the "Capable Style Construction Year", the Household Administration Management Brigade of Jixian County Public Security Bureau of Shuangyashan City is guided by the theme of "improving ability, forging work style, working hard, and striving for excellence". Focusing on the "Four Five -Five Six" projects to improve the quality of service, find the positioning of responsibilities, clarify the direction of work, deeply cultivate the details, and actively explore the innovative service model. Really implement the ability to mention ability, the people's trapped, and relieve the people, actively solve the practical and small things that the masses care about, make every effort to carry out the "micron project" construction, open up the "one micrometer" of convenience services, and continue to continue with the "one micrometer" with new service platforms. Promoting ability style construction is deeply practical.

"Six changes" practiced "micron project" into the hearts of the people

Since the launch of the "Powerful Style Construction Year" event, the Household Government Brigade of Jixian County Public Security Bureau aims to achieve the "six transformations", adhere to the problem orientation, and actively carry out the "inconvenience of identity cards and household registration business in remote areas, and actively carry out" "Microcytomy project" construction. Under the joint construction of the city and county -level household administration departments, the relevant businesses handled by the ID card and the police station were moved to the "micrive project" vehicle through the wireless network. Use the "micron engineering" car to "send" convenience services to the door of the masses.

On July 18, the Household Administration Management Brigade Organizing the Police Station's household registration police used the "micron engineering" service vehicle to go deep into Baofeng Village, Shengchang Town to carry out the "micrive engineering" service team entered the village (Tun) activities. "You can handle household registration and other household registration business. This event receives more than 90 people, more than 50 ID cards, 15 people in various types of household registration, have been well received by the masses. The construction of the "micron project" has created a service platform of "visible and touching" of the masses, creating a new service platform for the masses' "door", providing a better service for the masses. The last "one micrometer" was opened after opening the convenience service, which effectively improved the satisfaction of the masses.

"Five specifications" strictly require "refined internal skills" to mention ability

In accordance with the overall deployment of the "Capable Style Construction Year" activity, in order to improve the service capacity, improve the service environment, and improve the quality of service. The "Five Specifications" of the Household Administration Management Brigade:

Service attitude is standardized. The service should be enthusiastic, the inquiry and answer must be patient, the business must be careful, the criticism must be elaborate, the mistakes should be correct.

Service language specifications. Work exchange civilization, politeness, equality and friendship, answer questions accurately, standardized, easy to understand, handling business in accordance with laws and regulations, and standardized office terms using online service platforms.

Service behavior specifications. The working hours are standardized, so that the alarm is strict, the appearance is neat, the friendly and well -behaved, the work is serious, the work is concentrated, the office is civilized, and the venue is clean and orderly.

Service process specifications. The first one is responsible to ensure that the work object is satisfied; comprehensively and seriously review to ensure a one -time notification; to ensure the limited time to settle for eligible applications.

Disciplinary specifications. Strictly implement the attendance system, strictly fulfill the responsibilities of the job, strictly administer the law, strictly do things in accordance with the law, and strictly integrity and self -discipline. Through comprehensive standardized service standards, refined internal skills, improve the level of comprehensive service, and create an excellent service window.

"Four measures" create high -quality "network matrix" to improve capacity

In order to broaden the service channels and create an efficient service window, the Household Administration Management Brigade takes the opportunity of the "Powerful and Style Construction Year" activity to continuously innovate the service method of the public security window through "four measures" to improve the quality of the police service service.

Broaden service methods and build a service system. Jixian Public Security Household Administration Department focuses on functional services and creates a high -quality service environment. Scientifically divide functional areas, reasonably set up functional areas such as to -run areas, self -service areas, and propaganda areas, and provide clear and clear guidance flowcharts to effectively improve the efficiency of mass work.

Create a network matrix and innovate service platform. Jixian household administration provides online services, and uses a variety of platforms such as "Internet+Public Security Government Service Platform" and WeChat service numbers to widely implement online consultation, online appointments, online processing, postal services and other convenient methods to actively create "networks on the Internet "Service matrix", promote information sharing, accelerate the circulation of matters, and strive to create an online and offline "pass through traffic", open up the "one micrometer" of the service of the people, and provide convenient services to the people to the greatest extent.

Improve hardware facilities and broaden the channels for proceeding. In order to make the window service work quality, the household administration department makes full use of scientific and technological methods to build a system of integration of online, self -service and window services, and integrated service platform systems, fully expand the passage channels, and then purchase the number machine and window police officer. Electronic album, printer, copy machine, Internet computer, wireless WIFI and other series of convenience technology equipment.

Open the process of work and improve convenience services. Jixian Household Administration has set up service signs and signs, and is equipped with convenient service spare services such as tables, chairs, chairs, and first aid boxes. Public legal basis, processing procedures, related materials, time limit and results of handling; provide office guidelines and related forms and materials to facilitate the use of use, so that the window service continues to improve quality and efficiency.

In the "Powerful and Style Construction Year" activity, Jixian County Public Security Bureau's Household Government Council takes "six changes" as its core, "five norms" as the standard, and "four measures" as the goal.For the carrier, based on their own position, "passive" into "active" in service creation work, "management" into "service", starting from small things, starting from practical things, continuously improving service levels, improving work efficiency, and "" window "Moving the "door" of the masses makes services more convenient and intimate, and a "Lianxin Bridge" was set up between the police and the people.Source: Dragon Police New Media+Shuangya Mountain

Edit: Song Lanxin

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