Baoshan: Grasp the management of "red property", open up the closed loop of work, and draw a new picture of grassroots governance

The quality of property services is not only related to the vital interests of residents, but also about grass -roots community governance and refined urban management. Recently, Baoshan District held the "Red Property · Happy City" quality improvement action mobilization deployment meeting, in accordance with the overall arrangement of "one year's shortcomings, two -year promotion to improve the brand" The quality of service quality improves the "12 specific measures of the three major projects, promoting party building to lead property management into grassroots governance, and continuously improve the quality of property service and community governance level.

Incorporate "red property" into the grass -roots party building assessment system

Party building leading property governance is a systematic engineering involving multiple and multi -level. To this end, Baoshan District will make every effort to build a working system with clear power and responsibility and strong support, and link up and down to promote the management of property management.

At the district level, the construction of "red properties" is included in the general deployment of party building at the grass -roots level of the city as an important part of the party building of party organizations at all levels. Improve the system of district -level party building leading property governance conferences, focus on the "six major plans" of grass -roots governance, and timely study and solve difficult problems and highlight contradictions.

At the level of street town, the property management is included in the community governance framework, further clarifying the residential district property management responsibilities, implementing special personnel and special work funds, doing a good job of the work of the daily management of the property, the collection and use of special maintenance funds for supervision and supervision, and the owner of the owner The establishment and daily operation of the conference (owner committee).

At the level of residential area, improve the "four -in -one" work operation mechanism led by the party organization, and comprehensively implement the system of public sentiment, affairs coordination, work hearing and other systems, and organize party members, residents and relevant parties to participate in the entire process supervision in an orderly manner. Regularly open the results of the supervision and inspection of statutory supervision responsibilities in the open industry committee and property service enterprises.

At the same time, give full play to the role of the association of the property industry, improve the construction of the industry's credit system, regularly release the cost of property service costs and valuation rules, and promote the formation of a more fair, fair and open industry development environment.

Improve the star evaluation system and launch the property "red and black list"

Property management not only has the problem of residential autonomy, but also how diverse subjects are shared together. To this end, Baoshan District strives to open up the closed loop of "residential autonomy -comprehensive evaluation -enhancement service".

First, establish a team of community supervisors. Innovate the daily supervision mechanism of property management, and organize the "dual registered" party members, retired veteran party members, and community backbone with professional skills to supervise professional skills to serve as community supervisors. Community autonomy.

Second, standardize property fees. Guide the majority of owners to consciously perform property service contracts, explore the establishment of green channels for the establishment of a service fee and trial, and include "whether the property fee is arrears" in the "micro -constraints" of party members and cadres and public officials. order.

Third, improve the star evaluation system. Focusing on the party building situation, performance, and owners' satisfaction of the property service enterprise, the industry association organizes the comprehensive ability star evaluation of the property service enterprise every year. And implement relevant reward and punishment measures.

Third, promote the construction of intelligent products. Focusing on the in -depth integration of information technology and community governance, formulate a list of intelligent infrastructure allocation of new residential communities, and accept the construction of "smart security communities" as a necessary facility for new residential communities.

Encourage the expansion service functions of excellent properties

Property management is an important part of urban construction, which is closely related to the daily production and life of the people. Poishan District fully promotes property management as an important force supplement to maintaining the city's "last mile", responds to the needs of the people, and participate in grass -roots governance.

Improve the "two -window list". Make good use of the online "community" and "the window of property" to encourage property enterprises to rely on the village party and mass service positions to set up offline property service windows to answer the property management service issues proposed by residents. Simultaneously establish a list of services for the people, combined with the needs of residents to provide customized products and personalized services.

Improve public emergency capabilities. Establish a "flat" and "war" conversion mechanism, improve the workflow of emergency response to daily property management conversion, explore the property emergency reserve system, and use the prescribed procedures in accordance with the prescribed procedures to deposit Make sure the work of "usual" and "wars" quickly switch.

Improve the mechanism for contradictions and disputes. Focus on residential districts with low complaints of citizens, outstanding contradiction between property management, and low public satisfaction in the property industry, give full play to the role of professional social organizations, and encourage the government to purchase the diversified disputes in property disputes through the government to purchase services.

Encourage expansion service functions. By providing venues, rents and exemptions, operation subsidies, and rewards, qualified property service companies will be encouraged to extend the "property services+life services" to pension, childcare, housekeeping, postal courier, and front warehouses. , Improve the level of consumption facilitation and quality.

Source: Shanghai Baoshan official WeChat

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