Visitors accidentally fall and need to return to hometown surgery to open green channels for Southern Airlines

Morning News (Liu Wei and Zhou Yingqi Peninsula Morning Post, 39 -degree video reporter Qi Yuanyuan) "Please help me, my old mother fractures this morning, we must rush back to Baotou today." At 15:00 on August 3, China Southern Airlines Dalian score The company's departure hall, the sad passenger Mr. Liu rushed to the passenger service counter, and then pushed an old woman lying on the burden behind him.

It is understood that the family Liu's family of 5 people traveling from Baotou to Dalian to play. I did not expect that in the early morning of the 3rd, her mother accidentally injured in the hotel. And it is urgently needed to return to Baotou surgery due to medical insurance problems. Mr. Liu asked many parties, and there was no way to send them back to Baotou that day. As a result, Mr. Liu asked for help from the Southern Airlines passenger service counter.

Mr. Mu Qiuru, a staff member of the service counter, hurriedly anxious Mr. Liu to soothe and checked the elderly passengers on the stretcher. At the same time, he reported the situation immediately. Based on the concept of true service, China Southern Airlines Dalian Branch opened a "green channel" for the return of the sick tourists to seek medical treatment, and immediately established a CZ5677 patient passenger guarantee group. During the waiting process, the special passenger service team (hereinafter referred to as a special service team) checked the patient's condition, learned about the medical profession judgment from the ambulance emergency personnel, and checked the regulations of the manual to explain patiently and soothe the passengers. At this time, the land -duty cadres communicated with the crew and the flight attendant to explain the physical condition of the passengers. After the on -site judgment with the back -to -picture picture, the passengers can be performed, and the crew and the flight attendant will provide help to the greatest extent. When Mr. Liu heard the response of "can be carried out to ensure the smooth travel of passengers", he shed tears excitedly.

In order to prevent the elderly's legs from being damaged again, Zhang Lu bent over the front side of the wheelchair to help the legs of the old man's fracture, and Chi Linlin and Qu Yan bending all the way to the legs of the elderly. The old man distressed. The ground kept thinking: "Hard work, children." Zhang Lu said, "You can rest assured, we have been by your side." During the flight boarding process, the special service staff has always encouraged the old man. In the end, the employees of the land service gave the elderly to the flight attendant, arranging the seats on the aircraft, and watching the plane take off.

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