The Sanya Hotel started to refund, and the trapped passengers can operate this way

Sanya, which encountered an epidemic in the peak tourist season, has attracted much attention these days. He Shigang, deputy mayor of the Sanya Municipal Government of Hainan Province, said that it is estimated that there are about 80,000 tourists staying in Sanya. At present, Sanya has set up a special class to take orders. After the 7 -day risk investigation, it can be left out of the islands after evaluation.

As soon as the news came out, it immediately attracted the attention of many tourists, but it also caused a lot of problems during the period. "We received a complaint from tourists on the morning of August 7th, because yesterday, guests who stayed at the airport yesterday received free accommodation, but guests at the hotel needed to pay the house fees at their own expense, so some guests living in the hotel were some. Emotions. After our explanation and soothing, guests are currently understood. "The person in charge of a travel agency in Hainan told First Financial reporters that the currently staying in Sanya is divided into different situations, such as yesterday who stayed at the airport yesterday at the airport It is indeed arranged for free accommodation for them, but the passengers living in the hotel are not in the free scope, but according to the regulations, they can be renewed in half.

However, as soon as the policy of half -price renewal came out, there were passengers complaining that some hotels raised the price and half price. In this regard, the first financial reporter learned that the price of hotels was divided into store prices and actual budget prices. Generally speaking, the price of stores would be higher than the actual booking price, especially in popular tourist cities such as Sanya. The price of the store is twice as high as the actual booking price, which will cause the actual price to be 1,000 yuan per night. The store price is more than 2,000 yuan per night. If the price of the store is discounted, it is no different from the booking price. This is also the complaints of the guests' complaints. reason.

After that, the Sanya Tourism, Culture, Radio, Television and Sports Bureau stated that the "continuous half -price discount service" proposed at the press conference should be discounted on the basis of the original booking price of tourists, rather than at the price of the store.

The first financial reporter learned that today's interviewed hotels in Sanya learned that most hotels' renewal prices are folded at the price at the price. As for whether the guests who can receive new stays can be different in hotels. Some hotels said that they will not receive new guests for the time being, or the rooms are full; some indicate that they can be received; there are some hotels that the hotel is located in the seal -controlled area, and the guests are also closed and controlled after check -in, and they cannot leave for the time being.

At present, some hotels have begun to start a refund. The refund is mainly for tourists who have previously paid the half -price policy on August 6. There are several ways to refund the refund. One is team tourists. Then the travel agencies registered by tourists will be re -arranged by travel agencies. The person in charge of the local travel agency in Hainan told the first financial reporter: "We have received active refund in some hotels. The hotel party will refund half of the prepaid housing fee announced by the half -price new policy to the travel agency. Next Treatment of refunds to tourists. "

If it is a tourist to book a hotel by themselves, it depends on the way the original order is placed. If the tourist book directly to the hotel, you can contact the hotel directly to refund the refund. There are several situations here: some hotels can directly give tourists directly to tourists For half of the room fee, some hotels take a day's house fee to the guests for two days, and wait for the guests to complete the overall settlement when they leave the store completely. Some chain hotels are refunded through the unified policy of the headquarters. For example, the first brigade Rulai can be canceled on the booking platform for the existing order customers who want to change the itinerary. Service hotline assist operation. If the hotel is requisitioned, the hotel will actively contact the guest to inform the guests and assist them to cancel the booking. In response to the current situation of the Sanya epidemic prevention and control, Huazhu's various brand hotels in Sanya issued a refund service for reservations to stay from August 11th, and you can apply for free cancellation or change of date.

Tang Xiaosong, director of the Sanya Bay Store of Rujia Business Travel Hotel, told the First Financial Reporter: "We have been executed for the half -price renewal of the guests, and it will be done in accordance with regulations if involved in a refund. I have always been in a group of local hotel practitioners, There are about hundreds of people, most of the operators are basically implementing a semi -price policy, and they are also executed according to the specific situation for refunds. If tourists encounter problems, they can get help through official channel feedback to get help. "

If tourists are booked online through the online travel platform, then you need to refund the online booking platform.

According to Ctrip information, Ctrip has launched urban security services in the city of Sanya. Users who stay from now until August 14 can apply for a recount on the platform. Tongcheng travel said that users placed orders through the platforms of the same journey before August 4 and the date of staying from Sanya from August 4th to August 11th. You can cancel the order for free without stay. In response to the situation of the Sanya multi-land epidemic, the homestay booking platform-Tujia B & B upgrade local retirement policy: Whenever it will book Sanya's global homestay on the Tujia platform before August 4, 2022, and the date of staying from August 4th to August, 2022 During the 15th (excluding 15 days), unprepared order can be supported for free.

"If the tourists who book through the online booking platform are to refund half price, there is another way of operation, that is, first go to the online booking platform to refund the platform, get a full refund, and then redeem it directly from the hotel party.It's half price. "A high -end hotel staff in Sanya told First Financial reporter.The Sanya Tourism Hotel Industry Association issues an initiative to improve the ideological standing; upgrade tourism services, actively cooperate with relevant government departments to do a good job of reception services for detention tourists.Based on the hotel's house prices (that is, the housing prices have been staying on the 5th), half -price discounts are given. New visitors will give semi -price discounts on the basis of the lowest price announced by the portable official website to effectively provide tourists with peace and reliable accommodation environment; pay attention to authoritative information;Strengthen the prevention and control of the epidemic; strict self -management.

Responsible editor: Wang Shidan | Audit: Li Zhen | Director: Wan Junwei

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