Tibet Cheng Office Hospital: Create a humanistic hospital with temperature

In recent years, Tibet Cheng Office Hospital has adhered to patients as the center, continuously improved the quality of medical services, vigorously created a good humanistic environment, effectively enhanced the brand image of the hospital, and won high praise from patients and all sectors of society.

Serving patients to make medical care more temperature

"What's wrong with you? Where are you uncomfortable?" On the morning of February 14, 2020, the Emergency Department of the Chengcheng Hospital in Tibet. An old man curled up his body with pale and painful expression. Seeing this scene, Tibet Chengcheng Hospital Emergency Doctor Immediately step forward to ask about the situation.

It turned out that more than 20 days ago, the old man accidentally fell at home. At that time, the right hip was painful, but he thought that he had just fell down. There should be no big problem. After a few days of rest, the old man had intensified the pain. Finally, under the persuasion of the child, he came to the Tibet Chengjian Hospital for medical treatment. After the doctor did a related examination for the elderly, the hospitalization procedures immediately went through the hospitalization procedures.

At that time, it was the most severe period of prevention and control of the new crown pneumonia. The Department of Emergency Department of Tibet's Chengcheng Hospital first screened the patients in accordance with the relevant national epidemic prevention and control requirements. After excluding the infection of the new coronary virus Fracture of femoral neck.

Surgery during the epidemic is extremely risky for medical staff. If there is a trace of prevention and control screening and protection measures, medical staff will face the risk of infection.

However, Huang Qi, deputy director of the Orthopedic joint group, said: "Patients need to be treated, we should solve the problem for her in time. This is our responsibility."

After the surgery, I learned that the elderly's children worked in Tibet and could not return to Chengdu to take care of. Holding the old man's hand, Huang Qi said, "You can rest assured that your son can't come back in Tibet. Our all staff members will help him filial piety together." The words warm heart. Under the careful care of doctors and nurses, the old man was discharged soon.

Patient Zhuo Ga came to Tibet to see a doctor, and she also came with her 6 -month -old daughter. In order to take care of the baby, in addition to providing nutritional meals for free and giving nutritional guidance and teaching methods for Zhuo Ga every day, hospital medical workers also spontaneously bought baby milk powder, baby clothes, baby car and other food supplies for Zhuo Ga's daughter. And extended a helping hand and raised more than 8,000 yuan.

Native

There are many more things like this.近年来，西藏成办医院坚持“以人为本关怀服务”宗旨，不断加强人文医院建设，通过狠抓护理质量，不断提高服务意识和能力，改进服务流程，改善服务态度，努力为患者提供更有质量、 More temperature services.

Optimize the diagnosis and treatment process to make patients seek medical treatment more convenient

As the "cutting -edge position" that protects the health of cadres and masses of Tibetan ethnic groups, in recent years, Tibet Chengcheng Hospital has taken the medical service level, optimizing service processes, enhanced discipline development and high -end talent recruitment, hospital connotation construction at improving the medical service level, optimizing service processes, strengthening disciplinary development, and high -end talent recruitment. His hard work and continuously improve the quality of medical services.

Tibet Cheng Office Hospital has set up special circumstances such as elderly patients without mobile phones, no health codes, and inconvenience. At the entrance of the hospital, the elderly have a green channel for the elderly and equipped with staff to assist elderly patients to obtain epidemic prevention health code or hand -to -hand epidemic disease. Survey of history; for the "digital gap" in the process of medical treatment for elderly patients, the hospital carefully produced the easy -to -understand consultation process promotion page. For the safety of medication for elderly patients, the hospital also set up a drug consulting service window for elderly patients, which effectively reduced the risk of medication for elderly patients and effectively guaranteed the safety of medication for elderly patients.

For a long time, the Tibet Cheng Office Hospital has adhered to the patient as the center, always putting patients at the heart, actively optimizing the service process, improving service strategies, improving service quality, and making every effort to create a hospital that satisfies the people. Nowadays, the hospital's self -service terminal equipment shortens the waiting time for patients; the convenience self -service facilities are more complete; the waiting area is spacious and bright, orderly, and the guiding logo is clear and standardized; as the process of the consultation process continues to improve, the masses have continued to seek medical treatment and satisfaction. Essence

Guarding with affection to let love spread on the snowy plateau

On the 5th floor of the Hospital of Hospital of Tibet, Gesandqing went on the phone and walked towards the orthopedic ward. Gesandqing is not a patient, nor can it be said that it is the family of the real patient, but in a sense, she is the "family" of many patients -as a centralized support service center in Dingqing County, Changdu City, Tibet Autonomous Region The person in charge, this is the third time she brought "family members" to Tibet into a hospital for treatment. Twelve patients, the oldest is more than 80 years old, and the youngest is 17 years old. sick.

Considering that most of the patients are older and serious, the hospital has opened a green channel for them, preferentially arranged the bed position, and arranged several experienced orthopedicians to be responsible for diagnosis and treatment. "‘ All obedience to Tibet, all serving Tibet ’is the purpose of the hospital's adhering to the hospital." Li Qiang, deputy director of the Department of Orthopedics of the Hospital of Tibet, said.

With the efforts of medical workers in Hospital in Tibet, 47 -year -old Cha Duo successfully completed joint replacement. "My legs can finally straighten!" On the second day after the operation, tea was standing beside the bed, and she was so happy that she was like a child. "Tibet Cheng Office Hospital is our own hospital for Tibet. The base camp is very convenient and fast for registration, examination, and hospitalization, and medical staff also cares about us. "Love, turns into the spring breeze, warms the hearts of Tibet patients from Tibet to consult from Chengdu; love will also become action, from Sichuan "back" to Tibet and complete a bidirectional trip.

In mid -January 2021, Ouyang Xiangyu, the chief physician of the Department of Orthopedics of the Chengqi Hospital of Tibet, ended the medical and health counterpart support in Baiyu County, Ganzi Tibetan Autonomous Prefecture, Sichuan Province, but he did not choose to go home, but "returned" to Tibet to make him for him. Old patients return to the clinic.

From Baiyu County to Lhasa nearly 1,500 kilometers, it takes more than 30 hours to drive. Ouyang Xiangyu drove alone by himself. Except for eating and the necessary rest, he was almost along the way.

In Lhasa, Ouyang Xiangyu got in touch with his patients for the first time. In Gongga County, Shannan City, he carefully checked the recovery of the 70 -year -old Tashiwang Pack, and carefully guided him to perform rehabilitation exercises; in Bailang County, Shigatse City, he and the former patient Laduo (pseudonym) Lata Latta Ra La La La La La La La La La La La La La La La La La La La La La La La La La La La La Ra (pseudonym) La La La La La La La La Rato (pseudonym) La La La La La La La (pseudonym) La La La La La La (a pseudonym) La La La La La La (a pseudonym) La La La La La La (a pseudonym) La La La La La La (pseudonym) La La La La La La At home, I saw that Latado's wound had fully recovered, Ouyang Xiangyu let go of his heart ... "It's too far away to go to Chengdu once, instead of letting them move to review, it is better to see the patient as a doctor." Ouyang Xiangyu firmly determined Said, "I will definitely come again in the future!"

Temperature nursing services, high -quality medical quality, high -quality diagnosis and treatment environment ... In Tibet Chengjian Hospital in one after another in detail, it continues to enrich humanistic connotation, build medical special brands, support life with love, and loyal to perform. Positions will always be guarded on the hot land for the people's health in the new era.

Source: China Tibet News reporter Wang Li

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