A telephone line makes the hospital closer to the patient

"Today, the Liuzhou People's Hospital officially opened the 3612345 fast service hotline. We must do this platform well to make the service from the people's hearts." On the morning of August 5th, the opening ceremony of the "3612345" fast service hotline of Liuzhou People's Hospital It was held on the first floor of the outpatient building. Dean Yang Jianqing said that the fast -service hotline will be committed to solving the "urgency and sorrow" in the process of medical treatment, so that the people can seek medical treatment more at ease, rest assured, and comfortable.

Medical staff of the Human Medicine Express Service Center is answering the call from the masses.

New mode of fast service hotline creation service

On the morning of August 5th, the reporter came to the outpatient hall of the People's Hospital and turned to the pediatric clinic area to see the spacious and bright 3612345 fast service hotline center on the opposite side.

The glass door of the center reads eye -catching: "If necessary, please call 3612345. Please wait at your heart. The fast service team will come to you for 3 minutes."

In front of the desk of the service center, two medical staff were answering the call, and they patiently answered the people's inquiries.

"Today we are not simply opening a phone call, but to create a new service model. In this way, we can improve our service capabilities, strengthen our service awareness, and truly practice the service tenet of the people -centered." Dean Yang Jianqing said at the opening ceremony of the service hotline.

It is reported that after the opening of the 3612345 fast service hotline, the hospital moved the service forward and took the initiative to take the responsibility to solve the problem for the people. Regardless of whether patients need help or consultation, they must be "responding to one time, as soon as they respond, and do it."

"Quick response, immediately take -off" 3 minutes of service to the side

The reporter learned that on August 3 and 4, the fast -service hotline trial transportation was in the first two days, and multiple calls were received every day, mainly for consultation.

On August 4, a 50 -year -old aunt dial the fast -service hotline for help because he had no registered hospital's WeChat public, which caused the unable to view the nucleic acid test report.

After answering the phone, the medical staff of the fast service team immediately rushed to the outpatient hall to find the aunt who asked for help. She helped her scan the code to register the hospital's WeChat public account on the spot, and patiently taught her how to check the nucleic acid test report, how to make an appointment for the doctor, etc. Essence The aunt was very satisfied with the hospital's fast service and praised again and again. Medical staff also saw the results of rapid service from aunts from helpless to pleasure.

"If the masses do not know about the process of seeking the clinic, or they encounter difficulties during the consultation, after making a call, just wait at the same place in place, and the fast service team can reach the patient in 3 minutes to ensure that the patient's consultation is smooth."

Long Jinhong, the director of the outpatient department of the hospital, said that in order to achieve "rapid response, that is, take over", the outpatient department has established three echelon expressive squads: the first echelon is the nurse of all the clinic guidance stations, and No. 1 The second echelon is the officer of the outpatient office, and the third echelon is the director and deputy director of the outpatient office. When the first echelon receives the hotline to perform the task, it will be supplemented by the next echelon, and the three echelons are intertwined. If the personnel are still nervous, the hospital will add more reserve forces.

Long Jinhong said: "When preparing this fast service hotline, the hospital put forward clear requirements.

It is understood that the fast -service hotline fixed telephone installation of the fast -service hotline of the outpatient clinic of the hospital is being prepared. Soon after, the masses only need to pick up the fixed password and follow the prompts to quickly dial the fast service hotline.

Start up with the doctor and patient "Lianxinqiao" to create another convenience brand

A thin telephone line, connecting the hearts of the people and the original heart of the hospital. Since the trial operation of the hotline on August 3, the hospital received consultation and help from many patients. Through patient answers, rushing to the scene to view the situation, the staff quickly and accurately solved the patient's problems and received praise from the patient.

"Help patients solve problems and spur the hospital to continue to improve the service level. This is the original intention of setting up the" 3612345 'of the fast service hotline. "Liu Bing, secretary of the party committee of the hospital, said that at present, the hospital has achieved registration, consultation, and inspection report collection. Full -process self -service service has effectively shortened the waiting time of patients. However, because some foreign patients and elderly patients are not familiar with the medical treatment process, they are confused and anxious. The establishment of the "3612345" fast service hotline will move the service forward and give patients a convenient and unblocked communication channel, so that the hospital can get closer to patients, and to solve various problems in the process of medical treatment.

The people's hospital is the people. The "3612345" express service hotline not only set up the "Lianxin Bridge" between doctors and patients, but also the innovation and exploration of the service model. By comprehensively collecting the opinions and suggestions of patients, promote the hospital's timely adjustment of workflow and improve working methods, improve the overall service capacity and level, and further enhance the patient's sense of happiness, gain, and security.

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