Recommended reading | Home appliances are not good to be alert to "cottage" fake

In the cool summer season, household appliances such as air conditioners, refrigerators and fans are often in high load -loading state. Electric appliances in many residents often have faults that need to be maintained, clean and maintenance. But every time I always repair it, each repair is different, it is not uncommon.

According to data released by the Chinese Consumer Association, the number of household electronic appliances in 2021 top the list of complaints for 108,000 complaints, of which the complaints involving after -sales service are higher than that of quality complaints. "Cottage Maintenance" involved false publicity, high -priced charges, excessive maintenance and other issues are increasingly prominent. Not only did it not solve the problem of electrical faults for consumers, but also caused consumers to suffer economic losses. It may even give home appliances the "land mine" that buried hidden safety hazards for home appliances. Essence Should be "where to go" in the home appliance maintenance market?

High price difference between home appliance maintenance quotation

Most home appliance repair involves professional knowledge of electrical appliances, and it is difficult for consumers to distinguish between failures. Therefore, some non -authentic maintenance personnel often deliberately exaggerate the seriousness of the family's electrical failure, install cottage accessories, and over -repair to make profits from it.

Today, many businesses have launched home appliance repair services through their life service platforms, but the service charges are all diverse, with different standards. For many platforms, customers can also choose a master to compare or negotiate. This kind of service is more convenient for customers to choose maintenance personnel, but there are also a lot of cat greasy.

When the reporter experienced the software at home in Luban, he described the order with multiple refrigerators without refrigeration. Combined with the problem, the five masters gave off the quotation, in turn, 32 yuan, 85 yuan, 190 yuan, 305 yuan, 369, 369, 369, 369, 369, 369 Yuan, the difference is up to 337 yuan. On the Master Master's platform, the maintenance offer of home hook air conditioners, central air conditioners, and electric water heaters starts at 98 yuan. The specific amount needs to be dialed to the repairs to communicate with customer service, and the final amount cannot be determined.

When searching for a brand life service platform, the reporter saw that most of the maintenance merchants who settled in the platform were self -employed brands. The cleaning quotation of a hanging air conditioner ranged from 78 yuan to 188 yuan. For the same service, the price difference of a single air -conditioning cleaning price exceeds 100 yuan.

So, is there a standard or guidance price reference for home appliance repair prices? In fact, the "Light Price Provisions of Household Electrical Maintenance Service" issued by the National Development and Reform Commission in 2005 is clear that the price of home appliance repair services is implemented in a market adjustment price, and the operator will independently formulate prices based on operating service costs and market supply and demand conditions. At the same time, the price bidding should be implemented to publicize the price and related content of home appliance maintenance services.

Brand maintenance platform is faked

In addition to chaotic fees, false propaganda and "cottage maintenance" are also very prominent. It is not good to repair the electrical appliances. It is the "headache" encountered by many citizens.

Recently, Ms. Zhang, who lives in Longgang, Shenzhen, was leaked by the air conditioner at home. She contacted the professional maintenance personnel of a brand through the network platform. After the maintenance was completed, Ms. Zhang paid a total of 660 yuan. However, she asked the maintenance personnel for maintenance vouchers and charging price tables.

"The master of maintenance at the time said that it was based on the difficulty of maintenance, and there was no specific details." Ms. Zhang introduced. It can be used normally according to the boot of the maintenance personnel for one hour. The air conditioner has not been refrigerated in three or four hours, and the problem of leakage still exists.

Why do you "have been repaired well" through the brand's after -sales maintenance through the official platform? In fact, these so -called brand maintenance platforms may be fake.

Late evening reporters searched for the keyword "Midea Air Conditioning Maintenance" on a search platform. The first webpage named "Midea Air Conditioning Company after -sales telephone" is marked under the entry. After clicking to enter, the contact phone number on the page was contacted. The customer service staff said that they were professional air -conditioning for professional maintenance and learned about the relevant electrical maintenance issues.

Subsequently, the reporter consulted through the official customer service phone of Midea air -conditioning. Customer service staff said that the unit is not a US official maintenance company, and it may be just a third -party company that possesses the official air -conditioning maintenance. "They are similar to privately operating companies. Maintenance services have nothing to do with beauty."

Effective maintenance is also required to pay workers

Electric components are still good, but the maintenance staff requires replacement. A few days ago, when Mr. Zhao, who lived in Baoan District, was preparing to take a bath, suddenly found that the water heater at home was not heated. "The power supply opened all night, and the water was not hot at all the next day." Mr. Zhao introduced.

After finding a problem with the water heater, Mr. Zhao called the customer service of the water heater manufacturer the next day. After the manufacturer's maintenance personnel were inspected on the spot, the "diagnosis" was damaged by heating pipes and replaced it with heating pipes, but the water heater could not be heated. On the maintenance bill issued by the maintenance personnel, the reporter saw that the fault phenomenon column clearly recorded: without heating, leakage, and heater failure. The maintenance item shows "replace one heating pipe, 305 yuan".

Subsequently, Mr. Zhao tested the replaced heating pipe and found that the heating pipe was powered on normally. Later, he contacted the manufacturer many times to report the situation. The other party said that the maintenance cost of maintenance can be replaced by the replaced heating pipe, but it must be charged 40 yuan in work. Simply put, it is that the water heater is not repaired, and Mr. Zhao also needs to pay 40 yuan for labor.

It is reported that "replacement of parts replace maintenance parts" is almost a hidden rule in the home appliance maintenance industry.Mr. Chen, who has worked in the industry for 5 years, revealed to a late night reporter that for after -sales service, replacing components replaced maintenance parts in replacement of components not only simple operations, but also obtaining greater profits.In addition, the replaced parts may not be completely damaged.After some maintenance workers take away the replaceable parts, they can be renovated and sold for secondary sales."It is difficult for consumers to find this vulnerability, and the profit has doubled several times." Shenzhen Evening News reporter Li Chao intern Zhang Ying

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