The leaders of the Guangzhou Transportation Bureau answered the 12345 hotline to solve the problems of the masses

On August 5th, the reporter learned from the Municipal Government Service Data Administration that Shen Ying, secretary of the Party Group of the Municipal Transportation Bureau, recently led a team to Guangzhou 12345 government service hotline to answer the call of the masses to concentrate on answering hotspots encountered by the daily traffic travel of the masses. question.

During the period, Shen Ying answered 11 citizens' calls, involving issues such as optimization, taxi service, road maintenance, bus encryption, and online taxi driver qualification certificate.

Ms. Sun Sun reported that bus 465 usually takes about 20 minutes, but it needs to wait about half an hour after get off work. Ms. Sun suggested that at the peak period of get off work, the Jishan intersection bus station that rarely got on and off at the bus. Shen Ying thanked Ms. Sun for the call, and said that she would arrange a special person to understand the situation, increase the stage of peak periods, and optimize the scheduling of the bus.

Regarding the potholes of the road section of Baiyun District, and affecting the children to go to school, Shen Ying said that she would urge the road maintenance department to contact the territorial transportation department as soon as possible to check and deal with it. There are also citizens who report that they cannot pass the review of the online taxi operating permit. Shen Ying said that she would arrange the staff to contact the citizens as soon as possible. Regarding citizens reporting unreasonable issues in the Siwenjing bus station in Baiyun District, Shen Ying said that she would arrange the staff to investigate on the spot, listen to the opinions of all parties, and optimize the settings of the site.

According to reports, the Municipal Transportation Bureau attaches great importance to the work of the 12345 hotline in Guangzhou, and incorporates hot issues into supervision and closed -loop management. In the first half of this year, a total of 23,700 hotline work orders were held. etc.

Wen, Tu/Guangzhou Daily · Xinhua City Reporter: Liu Chunlin Correspondent: Sui Zhengxuan Xuan Guangzhou Daily · Xinhuacheng Editor: Zhang Yu

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