Spending tens of thousands of yuan to customize the furniture Huadi Home Store?

Since the incident, they have also repeatedly feedback issues with Vantage manufacturers, but they have been effectively handled.

Source ｜ China Economic Network

Author ｜ Guangzhou TV Station "Today's Front" column

Edit ｜ Xie Xuan

In the past two days, Miss Li, who lives in Dongguan, encountered a trouble. She planned to customize a set of furniture for her new home and paid tens of thousands of yuan in deposits in the store. However, I did not expect to see the day of delivery. Audio. What should I do?

At noon today, the reporter came to Huadi Home Furnishing Store, Dongguan City, Dongguan City. The shop has long been empty, leaving only a sign of the top of the head, and has not been removed yet. The things in the store have begun to clear the market because of renovation and rents.

Miss Li said that in March this year, she customized a set of cabinets in this shop and paid more than 40,000 yuan before and after.

"Under normal circumstances, it is to arrive in July." Miss Li said.

The store involved is an old store that has been in the local area for nearly ten years. In addition to the brand effect of Huadi, Miss Li is looking forward to the arrival of custom furniture.

However, in June, the staff in the store told her that the store was going to be closed. So Miss Li hurriedly asked the store manager to negotiate.

"The boss desperately sent me a message. Various reasons, excuses to return to his hometown, and wait for him to come over." Miss Li said.

Ms. Li has been waiting until July. As a result, the store is really closed, and the boss no longer answers her call.

"I was deposited in March 2021, and the tail payment was paid in October 2021. Then they have been pushed away with various reasons, and the system is delayed (unable to issue goods)." Consumer Liu Miss said.

According to Miss Li's statistics, the amount of several consumers' orders has reached nearly one million yuan, and they have reported to the police.

Since the incident, they have also repeatedly feedback issues with Vantage manufacturers, but they have been effectively handled.

"Without receiving an order from this Vantage dealer, they did not handle it, and asked us to report the case." Miss Li said.

Subsequently, the reporter dialed the official customer service hotline of Vantage to learn about the situation.

"Should your factory come forward to respond to this question? We bought it for your brand." Miss Li asked.

In response, the official customer service of Huadi responded that "currently can only give you feedback and arrange the commissioner who follows up to reply to you."

In response to this, some lawyers said that there may be contract fraud in the stores involved. In addition to calling the police, the proposed victims can find the help of the local consumer association or safeguard their rights through legal means.

"It is not clear whether the money of these franchisees is associated with the brand. If the order has occurred, the order has arrived at the brand side, then the brand side must also bear the corresponding legal responsibility." The lawyer said. (Source: Guangzhou TV Station "Today's Front Line" column)

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