The people have some such as politics -the high -tech zone 12345 government service hotline set up the "Lianxin Bridge"

This hotline is connected to the party committee and government, and the one is connected to the people's enterprises. This platform reflects the life of life and difficulties.

Since the official launch of the high -tech district government service hotline 12345, focusing on the people's "urgency and anxiety" to do practical and good things, a "Lianxin Bridge" was set up between the party and the government and the people.

"Integration! Efficient! Convenient!"

A hotline platform to solve the whole worry

"I wanted to consult or reflect something, and I didn't know which department to find and which department to make. Now, a phone call is good." Through the high -tech zone government service hotline 12345 Ms. Zhang, residents of urban garden communities such as pollution, epidemic prevention isolation policy consulting, etc., I feel that it is efficient and convenient to integrate a number of government services to integrate a number of government services.

In order to change a hotline of a department in the past, "there are many numbers, chaos, distribution, and difficult to do" in the past, people do not know which number should be dialed when encountering problems. From 2021, the city will set up 12348 set up at all levels at all levels. , 12328, 12350, 12369 and other non -emergency government hotlines are integrated to 12345 a hotline platform. The high -tech zone quickly implemented the unified deployment of the Municipal Party Committee and the Municipal Government, integrated the organizer, and set up a acceptance hotline in the inspection room. Later, complaints such as "questioning Tangshan", "leadership mailbox", "leadership message board" and other complaints and suggestions for interactive platforms were also unified ) To government service and convenience hotline 12345, it truly realized "a call to solve the people's worries, a hotline connects the people's hearts."

The integration of the hotline, also the service integration. The high -tech zone implements a loting in the entire region to do it: All departmental units involved must implement the 24 -hour working system. For emergencies such as emergencies and the loss of the lives and property of the masses. The protection requirements of the basic lives of the people such as water, electricity, gas, and warmth must be feedback within 24 hours; general matters within 3 to 5 days of feedback; complicated key points and difficult points for feedback within 15 days.

Since the beginning of this year, the high -tech zone government service and convenience hotline 12345 has accepted more than 3,500 various demands of the masses, with a response rate of 100%and a mass satisfaction rate of more than 80%.

"Difficult to do? Who do it? What to do?"

There is a response from the demands of people's livelihood

"To treat the masses as a great thing, use their hearts to use their hearts to make the service hotline into the people who call the people and need me to do." At the beginning of the integration of the hotline platform, Pang Qiuyuan, the secretary and director of the management committee, made clear requirements.

Through the 12345 government service convenience hotline platform, the high -tech zone listened to the voice of the masses for 24 hours, pay attention to the demands of people's livelihood, and track the focus of the focus.

"Thank you so much! After I reflect the problem, there will be a staff member to contact me that day. I am very satisfied with this result. "A few days ago, Mr. Li Li, the owner of Xinghewan community in the high -tech zone, dialed the 12345 government service and convenient hotline to express gratitude.

It turned out that the staircase to the garage where Mr. Li lived in the stairs of the garage where Mr. Li lived was not installed with a guardrail and there was a large hidden safety hazard. He hoped that the relevant departments would install the railing here. After receiving the platform's demands, the acceptance personnel immediately sent a single transfer in the system. After coordinating, the construction staff installed the stainless steel guardrail within two days and strengthened the loose guardrail around the surrounding area. At the same time, the acceptance center coordinated the Urban Construction Administration, the community neighborhood committee, and the property company to conduct a comprehensive investigation of the entire community. It was found that the risk hazards were 2 places, all of which have been rectified at the same time.

Since the outbreak of local epidemics this year, the 12345 government service hotline has become a "lifeline" of unblocking public opinion, alleviating people's confusion, and serving people's livelihood. On April 5th, the High -tech Zone received a thank -you letter written by the residents of Yiminyuan Community Gao and Aunt Zhang and the couple. The medicine was sent to the hospital for treatment. From the words of the heart, the words of the patient have a true gratitude of the patient's love. It turned out that the sudden epidemic disrupted the normal consultation of Uncle Gao and could only monitor the level of white blood cells at home. On the third day of the seal control, the lift needle pipe for monitoring was gone, and the drug was about to be used up. With the idea of ​​trying it, Uncle Gao dialed the 12345 service hotline. After receiving the help information of the high -tech zone, he sent a order immediately. The community volunteers quickly helped the patient find the needle tube and solved the urgent need. Subsequently, the acceptance center actively coordinated the street office, community, urban management, traffic police and other relevant departments to seek relevant certificates for patients to seek medical treatment to the hospital, and arranged special vehicles to send patients to the hospital on time and prescribed medicine to eliminate the worries of patients.

Practice has shown that the platform's overall arrangements have effectively solved the problems such as difficulties and slow responses in the past, and won praise from the masses. According to statistics, since this year, the acceptance center has accepted more than 1,400 requests for the new crown pneumonia.

"Innovation! Collaborative! Perfect!"

Public opinion response channels are diversified

In order to continuously adapt to the requirements of the development of the new situation, the high -tech zone 12345 government service hotline platform actively explores the new ways of "political media integration", and the United District Rong Media Center launched the "I Do the Practice for the Mass" and "Face" and other boutique columns. Publicity and interpretation policies and information, and build a complete convenience service chain of "content+platform+channel+terminal". "After I reflect the problem of not bright street lights, I noticed that the neighbors noticed that the high -tech zone quickly organized construction teams and engineering vehicles to repair overnight. The street lights were on the next day. Very satisfied. "Mr. Wang of the Century Longting Community said in a telephone return visit to the 12345 government service hotline. Mr. Wang reflects through the hotline platform that the road along the road on the north side of the Century Longting Community is not bright, and the travel of residents is very inconvenient. He hopes that the relevant departments can coordinate and resolve. After receiving the transfer order, the high -tech zone's 12345 government affairs and convenience service platform immediately sent orders to the Urban Construction Bureau. The staff went to the scene for investigation as soon as possible to find out that the reason for extreme thunderstorms caused damage to power supply lines and high -voltage drop insurance. According to the normal workflow, the maintenance high -voltage line needs to apply to the power supply department for power outage, but the maintenance cycle is longer. In order to ensure the safety of the masses at night, the Municipal Construction Service Center of the Urban Construction Bureau urgently coordinated the power supply department to mobilize the power operating vehicle and 16 construction personnel to carry out power operations on the cable failure point and high -voltage drop insurance.

When encountering "old problems", you must use the "new method". With the continuous deepening of the "political media integration", the problem clues were accepted by the high -tech zone 12345 government service and convenience hotline, and the district Rong Media Center "I do practical things for the masses" followed up in time to continue the follow -up results of the incident in the form of "echo wall". And will be announced in the show.

At present, a total of 33 units and departments in the region undertake the transfer of hotline platforms to transfer matters, and accept the masses' consultation, help, criticism, reporting and suggestions, covering 21 areas such as education, road transportation, and city capacity. Open the "high -speed channel".

"Rigid! Standard! Practical!"

Convenience service mechanism is guaranteed

"We must do it every day: receiving the transfer order in time, do a good job of recording, classify and dispose of matters, and follow the responsibility list. Hotline staff said.

For private things, it is not enough to have only a cavity of enthusiasm, and there must be a perfect mechanism guarantee. The high -tech zone 12345 government service hotline belongs to the management room management, establish an efficient supervision mechanism, and conduct online supervision of the entire process of request acceptance, handling, feedback, and return visits; Coordination and linkage. At the same time, the monthly, quarterly, and annual assessments are implemented on the request handling situation to form information on information, and the monthly hotspots and difficult issues are tracked and supervised, so that the service of the urban hotline will be more "grounded", so that the masses will solve the demands more "confidence" Essence

At present, the average daily acceptance volume of the high -tech district government service and convenience hotline has been accepted, and the maximum volume exceeds 100 pieces. Behind the increasing "heat" is the hot people's livelihood concern, and it is also the trust and expectations of the high -tech zone.

The people are calling, and politics should respond. The high -tech zone 12345 government service and the people's hotline solve the "urgency and sorrow" of the masses with their hearts, and create a convenient, efficient, standardized, and intelligent government service "general customer service". , Optimize the "evaluation line" of the business environment and the "ruler line" for improving people's livelihood.

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