The China Consumers Association announced the top ten complaints in the first half of the year.

CCTV, Beijing, August 2 (Reporter Niu Guyue) On August 2nd, the China Consumers Association website released the "Analysis of Complaints of the National Consumer Association Organization Acceptance of the National Consumers Association in the first half of 2022". The China Consumers Association stated that in the first half of 2022, consumer complaints generally increased, which involved consumer safety issues, such as food safety, medical beauty, prepaid safety, etc.; Problems, such as telecommunications services, aviation passenger transport, etc.; Spiritual consumption problems, such as online training, online games, pet consumption, etc.

Consumption safety cannot be ignored

The top priority of food safety. The China Consumers Association said that in recent years, the relevant administrative departments have done a lot of work on the safety of guarding the people of the people, but there are still some new issues that need to be paid attention to. First, buying fresh food online is not fresh. If you use dead fish and dead shrimp to pretend to live fish live shrimp, use frozen meat to impersonate fresh meat, and cause fresh food to deteriorate due to courier overtime, delay, not notification or unprepared courier cabinet, etc. The second is that there are problems with online purchase of imported food labels. For example, there are no Chinese labels, Chinese manuals, and no domestic health license number. Third, food ingredients contain prohibited additives. Such as adding propylene glycol in milk. The fourth is that there are no significant reminders of sales food. For example, operators will be sold with unpopular foods without clearly notifying consumers. Fifth, the purchase channels for fresh food in some community groups are unknown, the quality is worrying, and there are hidden safety hazards. Sixth, the prefabricated dishes are not detailed, the prefabricated dishes are not notified in takeaway and eating, and consumers know the right to know and choose.

Medical beauty security attracts attention. The China Consumers Association pointed out that, under the drive of the interests, some unscrupulous merchants are driven by manufacturing and trafficking in their appearance, and they make "harvesting" consumers by demand. A series of issues such as many marketing chaos, many complaints, institutional practice standards and behavioral specifications need to be strengthened. The first is the exaggeration of false publicity. For example, some beauty institutions exaggerate the beauty effects through false advertisements, fabricating user evaluations, etc., deceive and mislead consumers. The second is to blur the pricing illegal charges. Some operators do not explicitly inform consumers' cost standards in advance to infringe the right to consumers. Such as the perm "partition" for the scalp, the eyebrows are charged by "root". The third is that medical beauty is safe. Some beauty institutions have expanded the diagnosis and treatment without approved, and some practitioners have no relevant qualifications to operate, causing consumer damage. Fourth, free experience induction of consumption. Some beauty institutions solicit customers on the grounds of free experiences to induce consumers to buy their products and services. Consumers thought they had encountered "pies" and did not know that they had fallen into the "trap" of the merchant. And often because the merchants are unable to confirm the mandatory consumer behavior or fraud, they can only choose to eat "dumb losses".

Prepaid safety risks have increased. According to the CIMC, due to the generally adopted prepaid consumption of various service industries such as hairdressing, sports, fitness, education and training, and children's entertainment, the growth of pre -paid consumer complaints in the first half of the year was obvious and involved in many fields. The main issues of consumer complaints are: First, the procedures for checking the card are irregular. If you intentionally do not sign a written contract, provide a fee of charge or invoice, the consumer encounters the difficulty of defending rights when the dispute occurs in subsequent disputes. Second, it is difficult for consumers to refund the consumer for merchants. Some illegal operators use "benefits for limited time" and "recharge and rebate" as bait, attract consumers to recharge high, and then run out of the way to dislonge maliciously to avoid debt. The third is that the store is easy to owe the "descendant to ignore the previous account." After some merchants transfer their stores, subsequent operators do not fulfill their previous agreements, do not agree with previous preferential commitments, do not recognize the previous gift services, or set up unreasonable consumption restrictions. The fourth is to charge the card to charge a high handling fee. The operator uses the format terms to stipulate that consumers need to pay a high handling fee.

The dispute between buying a house has repeatedly appeared

Complaints in the field of commercial housing have increased. Data show that in the first half of this year, the National Consumers Association accepted a total of 5,787 complaints from commercial housing, an increase of 23.31%year -on -year, some of which involved group disputes. The main issues of consumer complaints are: First, disputes caused by rotten houses. For example, some developers' misappropriation of funds or sales is not as expected, resulting in a broken capital chain, so the project stopped work. Some consumer loans to buy a house, for this reason, the mortgage is required to suspend the mortgage, which triggers a loan repayment storm. The second is that the developer did not submit the house on schedule. Some developers have overdue the project for their own reasons, but shall not bear the corresponding liability for breach of contract on the grounds of the impact of the epidemic and the exemption of permanent resistance. The third is that the developer promises not to be fulfilled. If some developers promise that the old customers can get the corresponding rewards for the old customers, they will be rejected for various reasons. Fourth, developers use supplementary agreements, special agreement, etc. to avoid contract supervision and formulate unfair format terms to infringe consumer rights

Property services are hidden in or infringement. The complaints about property services are mainly in the following aspects: First, the property contract is not in place and the maintenance is not timely. If the property problems such as elevator failure, house leakage, and community ground damage are reported, the property delays the maintenance for no reason. Second, the revenue and expenditure of the property service is opaque. Third, the property and developers conspire to harm the rights and interests of the owner. Some new real estate property is a subsidiary of developers, and to protect the rights and interests of the owners or their own interests. For example, the property company sells exclusive charging parking spaces at high prices, and refuses to install charging piles in other property parks.

New and old problems of public services come out

Telecom service charges are chaotic. The China Consumers Association pointed out that with the infiltration of bad marketing methods of the Internet to traditional industries, the phenomenon of infringing consumer rights and interests in the field of telecommunications service field marketing and false propaganda is renovated. Consumer complaints are mainly in the following aspects: First, the cost of the package is not clear, the flow charges are not transparent, and the SMS reminders are not reminded in time after the traffic is exceeded. It is difficult for consumers to know the right to know. The second is to induce consumers to open paid business. Some telecommunications operators promote the charging business outside the form, and induce or deliberately mislead consumers to open new businesses in the name of "giving back to the old customers" or "gift members". Consumers are charged without sufficient understanding. The third is to change the package content without the consent of consumers. If some operators have replaced the package without the consent of the consumer, or the value -added services are opened to increase the charging standards. The fourth is that in order to set up a network obstacle, consumers bring their numbers to the network "difficulty". If consumers are required to go to the designated business hall to handle, set up an ultra -long contract period for more than 20 years and stipulate that the contract period cannot be transferred during the contract period. Aviation passenger transport is difficult. First, disputes caused by changes in flights caused by the epidemic. In the first half of the year, some regions of the country implemented traffic control due to the epidemic, which caused delays, cancellation, and changes to flights. The deduction fee for airlines or online booking platforms caused controversy. The second is the dispute between points exchange. Affected by the epidemic, consumers cannot use points within the prescribed time, resulting in the expiration of the points expired, and the airline failed to deal with it properly, causing disputes. Third, the reason for the cause of flight cancellation is opaque. Consumers reflect that some airlines unilaterally cancel flights, do not provide any reason, and have no corresponding vouchers. The loss caused by consumers is refused to compensate. Fourth, the after -sales service response of the online ticketing platform is not timely or no effective response. Some platforms also change the airline's refund and signing fee standards without authorization, and increase the additional refund fee to consumers. Fifth, it is difficult to exchange for aviation packages. Consumers report that the package service launched by the airline cannot be ordered, but it can be bought normally. Sixth, airlines' supermarkets have caused consumers to be unable to board the plane. Not only will they not compensate, but also deduct consumer refund fees.

Increased consumption complaints at the spiritual level

Online training is not standardized. The China Consumers Association stated that the new crown epidemic has accelerated the development of online training, and capital has begun to expand sharply into the field of off -campus training. However, there is a natural conflict between the profitability of capital and the public welfare nature of education, which will inevitably cause some problems. In the first half of 2022, the National Consumers Association accepted 20,223 complaints for training services, an increase of 18.05%year -on -year. Many of them are online training disputes. The main issues of consumer complaints are: First, the promise refund is not fulfilled. In order to occupy market share, some online training platforms attract consumers in a low price or losing money model. Use various excuses to reject the refund commitment. Second, there are many false publicity methods. Such as fictional teachers, teacher qualifications, user evaluations, etc., exaggerate the strength of institutional and training effects, some platforms even claim that they can obtain an academic certificate without testing. The third is to induce consumer loans to cheat money. Some online campus training platforms can arrange part -time jobs and obtain high -paying jobs after training, etc., induced students in schools to hide their status, avoid supervision to handle relevant consumer loans, and lie that they are a national loan to cheat students' money.

There are many online games. In the first half of 2022, the National Consumers Association accepted 18075 online game complaints, an increase of about 22.26%year -on -year. The main issues of consumer complaints are: First, online game operators induce recharge consumption. Such as the probability of winning awards such as virtual standards and cards, exaggerating the effect of activity, and inducing consumers to recharge. Second, online game operators are good at changing game product characteristics. For example, online game operators do not have the consent of consumers, and they are good at changing attribute parameters of game props, clothing, weapons, etc. Third, it is difficult to recharge the refund of minors. For example, minors use parent mobile registered game accounts to conduct online recharge consumption, causing high game recharge refund disputes. Fourth, online game operators announced that the subsequent disposal of the suspension of the service caused disputes. After some online game operators announced the suspension, the players forced players to accept unreasonable compensation measures and claimed that they would delete the player account and data. Fifth, online games involve multi -party subjects, and consumers are in trouble to protect their rights. Online games involve online game developers, game operators, online game platforms, and payment operators. Consumers are easily "kicking the ball" by multiple parties when defending their rights.

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