Ye Yanqiang: Use the "Five -Star Standard" to serve each trip

Ye Yanqiang. Reporter Li Yonggang Photo

Character: Ye Yanqiang

Year month of birth: January 1979

Admission time: December 1998

Occupation: Didi Chuxing Auto Driver

Honorary achievement: Captain of the Outstanding Party Member of Didi, Pioneer of Environmental Protection Contribution, Urban Hero, Charity Ambassador, and Platform Security Ambassador

Ye Yanqiang. Reporter Li Yonggang Photo

Check the condition of the vehicle and clean up the vehicle inside and outside. At 7 o'clock in the morning, the online car driver Ye Yanqiang out of the car from a community in Bai Shazhou, Wuhan. Lane, injecting "vitality" into the city's operation ...

This year is the seventh year of Ye Yanqiang to become a driver of the Internet. As a retired soldier driver, you can see the shadow of "soldiers" from his behavior and talks. More self -discipline, capable, and stronger service awareness.

"Support citizens with inconvenient actions, and passengers with a lot of items on the hand to open the door ... Every time I take the initiative to serve a little more, everyone will naturally feel your goodwill." Ye Yanqiang said that the driving work seems small and trivial, but for every for each A stroke requires very enthusiasm, and such a work attitude makes him have a 100%praise rate on the platform.

At 10 pm on April 2021, after completing an order "Wuchang Poly City to Baishazhou Golden City", Master Ye found a brown handbag left by passengers in the back seat. There were nearly 10,000 yuan in the bag. Cash and multiple important documents. Later, Master Ye took the initiative to contact the platform's service manager and contacted the passengers through the platform. When he learned that the passenger needed to continue using these files the next day, Master Ye took the initiative to drive more than 20 kilometers to return the items to the passengers, and declined the passenger’s’s’s what the passengers Thanks for cash.

"Sending the passengers lost the items and said less than ten times in a year. As large as cash, mobile phones, certificates, toys and clothing for children ..." Master Ye said, whether it is valuable to lose items, in fact, in her own here, they are all here. "Same", "returning" is the platform rules and legal requirements, and it is also a consideration of its own.

Wuhan is hot in summer. In the past two years, the platform will organize the "Party Member Lei Feng Team" during the high school entrance examination and college entrance examination to participate in the cool delivery examination. After learning that such public welfare is good, Ye Yanqiang always register for participation. He said: "My eldest son just went to the sophomore in the sophomore, and other parents expected the mood of the child.

The active service of the car out, Ye Yanqiang inside the team also actively undertake another identity- "Flying Eagle Captain", responsible for providing daily work guidance and consulting for the company's team members. "And three years.

"What are the experiences of getting orders from the car? What should I do if I encounter trouble? What should I deal with a complicated traffic environment?" Ye Yanqiang introduced that he was responsible for managing vehicles, driver training, and accident analysis while working in the army. "Do not do the captain, in fact, the platform does not have a hard requirement, but the tradition of the troops biography makes me feel that I want to stand up to bear this responsibility."

In the three years as the "Captain Flying Eagle", although the team members changed and changed, the captain has always been Ye Yanqiang. In three years, he has provided consulting services to nearly a thousand online car drivers, and is a veritable team "Big Brother". During this period, Ye Yanqiang won a number of commendations such as the platform's "Outstanding Party Member Captain of the Year", "Flying Eagle Captain of the Year", "Platform Security Ambassador" and "Public Welfare Ambassador".

In Master Ye's opinion, "although the driver of the online car is ordinary, it can bear and release huge energy."

Data on Didi Chuxing Platform shows that in the past year, Ye Yanqiang served 7,349 passengers with a praise rate of 100%.

(Text/Changjiang Daily Reporter Zhang Sheng Correspondent Liu Wenwen Tu/Reporter Li Yonggang)

Click below to view more ↓↓↓

[Edit: Deng La Xiu]

For more exciting content, please download the "Da Wuhan" client in the major application markets.

- END -