Heze, Shandong: Preferred Services for Precision Office of Green Channel to warm the people

On this day, Li Guopeng, a minimum security edge household in Xingxing Town, Dongming County, Heze City, Shandong Province, went to the county government service center to handle medical reimbursement business. Due to the delay in doing other private affairs, he was nearly 17 o'clock when he arrived in the center. He hurried to get a number in front of the call machine. When the receptionist saw the word "L" in front of his number figures, he immediately called a co -organizer to accompany Li Guopeng to the medical insurance window to handle the business. "I came for the first time, the process was unfamiliar, and the time was tight. I thought I had to run again. I didn't expect to complete it in 20 minutes." Li Guopeng said gratefully.

In Heze, a total of 291,900 people such as subsistence allowances such as Li Guopeng, special poverty, and minimum security edge households. This group is generally low education, has a small policy information channel, and is not aware of the awareness of helping assistance. It is more inconvenient to do business when handling business in the window. The Heze Civil Affairs Bureau is guided by the demands of the difficulties. In May this year, it innovated the establishment of a low -income population priority service mechanism in May this year. Green wave belt.

Dual -directional identification

Accurate full coverage

Precise identity identity is the prerequisite and foundation of priority services. Heze City has established a multi -dimensional identification system for "data+card+manual", allowing public service places to accurately identify low -income population.

At the Cao County Government Service Center, the staff of the County Civil Affairs Bureau handed over a CD to the center of the center. "This is the latest low -income population information data. After importing the queue call system, data recognition can be achieved." The staff of the county civil affairs bureau introduced that the civil affairs department also distributed the "Huacheng Green Wave Belt" priority service card to all low -income people. Inside contains personal identity information, there are places where the number machine or number machine does not support personnel information import classification. As long as you show the priority service card and ID card, you can also complete the identification. "In addition to data and card means, the premises where the priority service mechanism covers low -income population electronic information. If the masses forget to bring the priority service card, just say personal information, and the staff can manually find identification."

The Heze Civil Affairs Bureau also issued a "Huacheng Green Wave Belt" guide manual for all low -income population to introduce the service involving the service of the crowd, the place of coverage, the service content, and the service process, and the "Huacheng Green Waves of Huacheng Green Wave Bring the "logo, which is convenient for low -income population identification options.

"Service finds objects and objects to find services. Through this two -way identification, we basically ensure that the low -income population can give priority to the business in public service places." He said the staff of Heze Civil Affairs Bureau.

Co -organized

Turn the acceleration

When the 60 -year -old Wang Territory went to the convenience service center of the Luyuan Town of Dongming County to handle business, he did not bring a account book. Dong Chunfeng, co -organizer of the "Huacheng Green Wave Belt", immediately contacted the village cadres and the family members of the elderly, and took 5 kilometers to the elderly to help him run for business on the same day. "Not only is it preferred, but also assisted in the office. I will take a rest in the lobby, which is convenient!" Wang Leading said.

The whole process is an important part of the "Huacheng Green Wave Belt". After identifying the low -income population in the office, the reception staff allocated the coordinator to guide the people in the corresponding window; in the service, the co -organizer guides the people of the difficulties to fill in the relevant application materials and forms Provide a list of departmental assistance policies to the people of difficulties and accept satisfaction evaluation.

"The associated co -organizers are responsible for the entire process of applying for this application, providing 'nanny -type' intimate services." The relevant staff of the Heze Civil Affairs Bureau introduced that the co -organizer followed the guidance and assist the preparation for replenishment of materials; For matters that need to be reviewed in the background or reporting approval, the co -organizers will timely report the progress to the people in the difficulties.

There are 20 windows such as letters and visits, legal services, civil affairs, and medical insurance. Dong Chunfeng told reporters: "Without the training of the county civil affairs bureau, I don't know that the government has so many policies that can help the people in need."

It is reported that in order to do a good job of co -organizing, the civil affairs departments of the counties (districts) in Heze City carried out business improvement training for co -organizers, and invited the business leaders of various departments to explain the rescue policies and service matters. As of now, 718 training co -workers have been trained in each county (district).

Love to accompany

Co -assistance to help the development

"We used to carry out precise and fine services and lack the starting point. This time the civil affairs department has built the" Huacheng Green Wave Belt "bridge, allowing us to provide more effective help for the people in difficulties." The customer manager Bao Huarui agrees with the "Huacheng Green Wave Belt".

Since the pilot of the "Huacheng Green Wave Belt", it has quickly covered the city's county -level government service centers, township convenience service centers, and many bank outlets. "At present, many window units and service venues actively dock with the civil affairs department and want to join the" Huacheng Green Wave Belt "." The relevant staff of the Heze Civil Affairs Bureau introduced that the "Huacheng Green Wave Belt" has covered 162 public service places in the city, 32 departments' business implementation is given priority. Up to now, 22,600 preferential services have been provided, and 19,700 person -times are assisted, and the satisfaction rate of the difficult people has reached 99%.

Liu Yong, Secretary of the Party Group and Director of the Heze Civil Affairs Bureau, said that in the next step, Heze City will set up a low -income population rescue alliance based on the "Huacheng Green Wave Belt" to form a "Heai" low -income population., Services and other resources to participate in assistance and assistance work, and establish the value orientation of the people and the people in various industries.Source: "China Social News"

Reporter: Zhou Liang Correspondent: Dong Peng

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