Community service is good

Not long ago, the reporter went to the Xiguan community in Siping City, Jilin Province to interview. It was learned that this year was the twentieth year of the party secretary of the community party committee Wang Yan. Asked the feelings, Wang Yanshi said: "Grassroots work is very unusual. If you want to open up the" nerve endings "of grass -roots governance, you must work hard and make it strong."

The Xiguan community is an old community for abandoned the property. There are great affairs of 18 buildings and more than 1,800 residents, all of which are responsible for 9 community staff.

"My house was leaking upstairs, but they moved away a few months ago. What should I do?" I just finished the telephone tour of the elderly living alone and received a call from the community residents. Asked about the situation, Wang Yanmei opened the digital system, retrieved electronic files, quickly contacted the leak house owner, and agreed maintenance. In less than 5 minutes, in the office, the residents were distressed.

"High efficiency and service in place." Seeing the praise of the residents in WeChat, Wang Yanshi couldn't hide his joy.

What is a digital system? Wang Yanshi made a demonstration for reporters. This system is created by the Xiguan community. Each residents have electronic files, and six computers are connected. When the staff register for tour information and the needs of residents, other computers are displayed simultaneously and information sharing. Compared with paper documents, the update of electronic information is timely and easy to find.

Qiaoqian, you need to have a clever thought. In 2019, Wang Yanshi started to establish a digital system. "At the beginning, he entered the basic information of residents from the community statistics into the computer." In three years, he wondered what room for improvement. The floor plan of the building residents, through the sorting of existing information, marked the empty houses, lonely elderly people, etc., and focused on attention. Chart production, data analysis, and technology require technology, but the community lacks technology. Through young cadres in the community, they study on the Internet and ask relevant departments and professionals. The technical problems are solved a little bit, and the construction of digital system construction is also promoting step by step.

Provide accurate and refined services for community residents, and to do practical things on the hearts of the masses. Grass -roots cadres must not only run more, but also rely on technology, spending their minds, and cleverness. Improve community management and service methods, and learn to integrate a variety of resources, which can improve work efficiency, reduce unnecessary burden, but also open up the "last mile" of urban governance.

Source: "People's Daily"

Reporter: Liu Yiqing

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