Hunan Provincial Urban and Rural Resident Insurance Center: Carry out the "Warm Living Insurance" service brand construction activity

From this year, the Hunan Provincial Urban and Rural Resident Insurance Center will take two years to carry out the "warm residence insurance" service brand construction activities across the province to create a special service brand for urban and rural residents' basic endowment insurance, and better serve the participating people.

The "Warm Resident Insurance" takes the opportunity of the construction of the province's social insurance fund management to consolidate and expand the action, the management of the social security fund management, and the construction of the "Second Phase III" information system. Reduce materials and pressure time limit ", further optimize the service process of the operation, carry out a wide range of intimate and heart -warming and high -quality service window activities, comprehensively improve the management service level of urban and rural residential insurance, and deepen the construction of the" five -first -class "agency of the residential insurance system.

The activity mainly creates "warm residence insurance" from 8 aspects: First, conveniently register for insurance participation. Insured registered on Internet service channels such as login websites, self -service terminals, and mobile applications. Encourage the exploration of reasonable use of banks, grass -roots platforms and other resources to achieve "nearby" insurance registration. For the elderly, special difficulties, especially groups with inconvenient actions, promote green channels and carry out "on -site" insurance registration services. The second is the unblocked transfer continuity. Simplify procedures and realize the transfer of urban and rural residential insurance relations across the overall planning zone and the "barrier -free" treatment of urban and rural endowment insurance systems. The third is to implement the payment policy. Implementing difficult groups of government payment policies such as severe disabled people, subsistence allowances, special poverty, and poor people returning to the poor, and effectively reducing the burden of people in difficulty in paying. The fourth is to optimize treatment application. Provide online and offline treatment application for participants. Further improve the function of the Smartman Society APP "Hunan Provincial Urban and Rural Resident Insurance Treatment Carrier", so that the insured persons "understand and understand it at a glance", and intuitively estimate the level of treatment. Fifth, broaden qualification certification. Efforts will be made to improve the efficiency of self -service certification, further standardize the service certification of social security agency agencies, and for the elderly groups with remote residence, inconvenient action, and lonely, grassroots personnel should take the initiative to carry out on -site certification services. Actively promote big data comparison certification. Sixth is extensive publicity and guidance. Organize the "Five One" propaganda mobilization every year. That is: "Printing a group of promotional products, making a batch of publicity videos, conducting a special policy interpretation of a special policy, conducting a on -site visit to condolences, and organizing a centralized publicity report." Through publicity, the awareness of urban and rural residence insurance policies and service services. Seventh, strengthen team building. Continue to strengthen the construction of the Urban and Rural Resident Insurance Office, continue to enhance business capabilities and service skills, and create a "good officer can be able to protect the officer", so that warm services, respect for the elderly, warm the people, and close to the people. Eighth is to expand service supply. Further enhance the support of information technology, increase the service supply and service methods of the operation, so that various services can be checked at any time, relying on APP, applet, public account and other online forms to provide autonomous choice services to insured personnel. Expansion of the insurers to enjoy the accessibility of convenient services.

At present, the number of insureds in urban and rural residential insurance in the province reaches 34.232 million, and 9.426 million pensions are received over 60 years of age. Pensions have maintained a full amount and socialized distribution rate on time.

Source: China Renxian Media

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