The accompanying clients quietly rose, listening to the practitioners about the "pain points" and "opportunities" of the industry

Commercial Daily News (Coconut Network/Altitude journalist Chen Wangfeng Intern Reporter Niu Zhiyuan) Recently, a reporter from the International Tourism Island Business Daily found that the clinicist was quietly emerging in Hainan. The accompanying patient could accompany the patients to the major hospitals in Hainan. As an emerging occupation, the clinician has not yet formed a scale in Hainan. The entry threshold, service process, and service quality have not yet had a uniform standard. Therefore, the industry reminded that the accompanying parties should have a sense of prevention of risk.

The elderly who are not familiar with the modern medical process, the mother who brings the baby alone, and the young people who are alone in a foreign country. Under the huge companionship medical needs, the emerging occupation "accompanying players" came into being. Among them, help customers make an appointment, visit the consultation, and collect reports.

The companion is the companion, the inquirer, and the listener

Hua Feng, who has been in real estate sales for eight years, has been in a state of industry because the company closed last year. "In February this year, a friend talked to me about the clinic industry. And can also help those in need, it is a very meaningful occupation. "Hua Feng told reporters," At present, the industry of accompanying artists belongs to a emerging occupation generated under the needs of folk companions. I contacted a companion by myself, paid the entry -level learning fee of 1500 yuan, learned the processing process and precautions, etc. I officially entered the industry after learning. "

Hua Feng told reporters that the role that a qualified companion should play should not be just a "companion", but also the role of "inquirer" and "listener". "Some patients who have done gastroscopy, because they are general anesthesia, need to discover and observe the patient's situation during the time when they are waiting for the patient to wake up, and take the initiative to inquire about the doctor." Hua Feng said, "But some involve customer diseases and privacy and privacy. I need to be a listener, for example, some patients tell me something about myself. At this time, I only listen to it. "Hua Feng said that he often carried candy and paper towels with you to prepare for the patient From time to time.

"After I graduated, I got married and had children for two years, but I always had the idea of ​​entrepreneurship. I wanted to do a job that can take care of the family and achieve economic independence." Ouyang, who had done a full -time full -time mother at home, told reporters, " The work of the companion includes the accompanying consultation and registration of the hospital for registered, the replacement of the medicine, the report, and the interrogation consultation. "Ouyang introduced to the reporter that the main work of the companion is to accompany the clinic. Customers queue up, communicate with doctors, convey doctors to patients' family members, and assist customers to see a doctor.

"As a companion, first of all, you need to have love." Ouyang said, "For example, if the patient is more complicated after consultation, you may need to do multiple examinations. You need to move to multiple inspection windows in the hospital. At this time, you need to accompany the elderly to accompany the elderly to chat with the elderly to alleviate their emotions. "

Democraticist: "Opportunities" and "Difficulty" coexist

"Now more and more people recognize this profession and see this business opportunity. They all want to engage in clinicians. : "Some people are full -time, and some people are part -time. Many people are at first part -time jobs. They are also to judge whether they are suitable for this industry. Do you want to engage in this industry for a long time?" Hua Feng believes that the profession of accompaniment is not everyone. You can stick to it. As a part -time job, you can not invest enough energy. Some people give up for half a month or a month without asking. "At present, the promotion of the accompanying service mainly depends on the Internet. It needs to operate its own social account, increase traffic, increase fans, and then some customers will find it. This requires a certain time cost." Hua Feng said.

Ouyang believes that the young customer group is the representative of the lazy economy. "Except for the elderly and pregnant women, about 90%of the groups who are looking for a clinic are young people. They are very willing to spend money to find someone to do things." Ouyang told reporters, "There are also people who just need, such as maternal women, and family members work. If you are too busy, there is no time to accompany the clinic, you need to ask the clinic to relieve the urgent need. "

"Now many elderly people need to be accompanied by someone when they see a doctor, especially patients with chronic diseases in different places need to take medicine within two to three months of treatment. The medicine is inconvenient. "Hua Feng told reporters." Now the hospital's report, registration, and payment can be completed on the self -service machine. Many children are worried that the elderly cannot adapt to modern hospital services, so families with a certain economic foundation find us to accompany Diagnosis or leg service. "

Misunderstanding companion: Customers think they are oxen, "entrust"

Ouyang told reporters that the different services of the visitors have different charging standards. "Half a half-day clinic charging fee of about 200 yuan, about 400 yuan for the whole day, the service fee is 99 yuan for registered registration; In hours, it takes about 1 hour to register, obtaining reports, and medicines. "Ouyang told reporters that at most, it is not difficult to receive seven or eight orders a day. It has something to do with personal efforts. "At the beginning, the income was not ideal. It needs to be accumulated in the early stage and the expansion of the customer. Slowly accumulating, the income will become higher and higher." Ouyang said. "Because our services need to be charged, many customers have just thought we are oxen or 'support." Ouyang told reporters, "We need to explain to them what the work we do, how to charge the service fee, how to charge the service fee, and how to charge the service fee. Which hospital is the customer's own decision, which is determined by the client by itself, so that you can get rid of misunderstandings faster. "

"Generally, the general fee is 199 yuan. After the agreed time, I will receive a deposit of 100 yuan first, and the end of the end is 99 yuan after the end. Yuan. "The income of the companion is relatively large, generally 5,000 yuan to 8,000 yuan, better than 10,000, better than 20,000."

The future of the companion: the establishment and promotion of professional platforms need to be explored

Huafeng told reporters that there is currently no relevant qualification certificate for the profession of accompanying clients, but as people's consumption concepts change, the industry will be a blue ocean. "Especially in Hainan, this industry has only sprouted for a year or two. There are not many people who can really make it, but the real income is very considerable." At present, Huafeng has registered the individual of the service class. The business license of industrial and commercial households, "The companion provides a companion service. For customers, it is non -necessary, controversial, and selective. It can only be registered service class. "

Hua Feng believes that for the clinician, the promotion is very low, and the public's awareness of this profession is not enough. "At present, the occupation of the accompanying client has not been done in the company's model in Hainan. Even if the customer's demand is very large, they do not know which platform to find the clinic." Hua Feng said, "For the registered company team In the case of, if the scale is formed, how to arrange and manage, how to deal with private orders, and wages of wages need to be guided by how to arrange and manage private orders. "

People in the industry said that the demand for the future diagnosis is indeed very large. At present, the accompanying industry is in the initial development stage. The entry threshold, service process, and service quality have not yet had a unified standard. Therefore, the state or relevant departments need to systematically regulate the industry's standardized management, promote the development of the industry, and ensure the common interests of both parties.

[Editor in charge: Chen Biyu]

[Content review: Xie Qingpei]

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