Create "temperature" medical insurance services with heart and affection

"I am worried about asking who asked, they took the initiative to invite me in, and I will do it for me to do the rest of the rest!" A few days ago, Zhang Zuosheng, 62, came to the medical insurance management center of the Greater Factory Hui Autonomous County Medical Insurance Management Center to handle it. Outpatient Slow Special Disease Declaration Declaration. Zhang Zuosheng, who can't use his mobile phone and doesn't understand the operation process, is worried that he can't finish running. Who knows, the business is easy to finish, which surprises the elderly. Subsequently, he ordered the enthusiastic service of the staff on the screen of the government service poor review system.

Zhang Zuosheng's "relaxation" stems from the normalization of the style of the wind and the standardization of the service of the Da Fang Medical Insurance Bureau. In the past two years, affected by the epidemic, online medical insurance service projects have gradually improved and upgraded, bringing a lot of convenience to the masses, but people without mobile phones or unwilling to use smartphones still cannot apply for business by themselves. The Da Fang Medical Insurance Bureau wants to arrange guidances in the service hall to provide guidance and guidance services for participants, and take the initiative to provide help and agency services for the people who are unfamiliar with the smart system.

"We establish a system of implementing government services in the service window. Through mass experience evaluation and satisfaction questionnaire survey, the use of results is used to force the construction of the wind, and the fundamental purpose is to provide warmth for the masses to provide warmth The environment and comfortable service experience. "Wang Zhen, director of the Medical Insurance Center, introduced that the move was to allow the service to chase the masses and turn around the masses, and solve their" urgency and sorrow "problem in the medical insurance field.

Mr. Zhao is an insured employee of the county's enterprises. It costs nearly 300,000 yuan to be hospitalized due to accidental injuries. Due to the urgent situation at that time, it was impossible to settle directly in the hospital, and the family was dismantled to pay the medical expenses in full. After discharging, his father came to the Da plant medical insurance bureau to apply for reimbursement with a list of fees. According to the regulations, the medical expenses that occur due to accidental damage must be reviewed by multiple accidental injuries to confirm the reimbursement conditions before they can be transferred to the reimbursement settlement process. This made the Mr. Zhao's family worried: "When can I wait to complete the reimbursement and pay off the debt!"

After learning about the dilemma of Mr. Zhao, the medical insurance staff quickly opened the "green channel" of the special affairs and specially organized. The expense reimbursement payment was completed.

"Taking the masses as their own affairs, we must be anxious, but also go all out." Wang Zhen introduced that the bureau further standardized the process of simplifying the business service process of the medical insurance office, promoting medical insurance reimbursement integrated package services, and optimizing the process of reconstruction of the process. Efforts will be made to solve problems such as complicated materials and procedures for the application of medical insurance reimbursement.

At the same time, the bureau established and strictly implemented a series of long -term mechanisms such as the one -time notification of the service, the responsibility of the first question, the time -limited settlement, the same post replacing the "four systems", the work specifications of the staff, the standard of terms, and the specifications of the meter. , Improve service internalization, externalization; comprehensively realize the names of service matters, matters coding, handling materials, processing time, processing environment, and service standards "six unifications"; service hotlines 24 hours "do not snooze", at any time, at any time, at any time Answer the telephone consultation of the participating people; set up first aid drugs, self -service terminals, water dispensers, puzzles, health huts, mobile phone charging stations, disabled barrier -free facilities, policy promotion in the office. Convenience and comfort. (Reporter Wang Na Correspondent Wang Luxue editor Zhang Hongxu)

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