The effectiveness of the public satisfaction inspection of public satisfaction -Qingyang City Create a "service -oriented" organ work review review

In order to effectively change the work style, improve service efficiency, and optimize the development and business environment, in March of this year, the Qingyang Municipal Party Committee and Municipal Government launched the "service -oriented" organs at all levels and public service windows at all levels and public service windows. In the past 5 months, departments at all levels have implemented 7 "prescribed actions" while implementing "bright card services, holding a certificate, the first question, the first question, the limited time, the mass evaluation, the investigation and the report, and the last accountability." The actual refinement and expansion, closely combining the creation work with the specific business and tasks, and achieved good results.

Tight time node

The establishment tasks are implemented in an orderly manner

All counties (districts) and departments closely focus on 7 creation tasks, and establish the guidance and promotion mechanism of "who I am, what can I do, how to do things, how long, and not doing well." The creation of "one -liang card" (table card card), "two public announcements" (publicity of responsibilities, publicity of service issues), "two in place" (two -place "(compression of time limit, and service guidelines for service guidelines). Sort out and determine 1321 municipal government service matters and 443 other service matters, and reorganized, modified and improved the first account responsibility system, and all the window units completed the AB post settings.

Law enforcement documents are implemented in an orderly manner, and administrative law enforcement officers are completed and cleaned up. There are 1182 people with a certificate of administrative law enforcement units in 37 municipalities. 575 are required for new certificates. (District) 6077 law enforcement certification personnel in the relevant departments need 3,456 new certificates, and 1001 old certificates are collected for departure and retirement.

The city's "Two -dimensional code of cadre style evaluation" received a total of 7,875 people's evaluation, including 2109 people at the city level, and 5,766 people in the county (district), generating 43 people. Qingyang City implemented a "one evaluation and one supervision" on the mass bad reviews. The first time the unit was rectified, and the relevant personnel had been seriously handled. At the same time, the city and county levels received 62 letters and visits reports through the "three one" channels, and 46 cases were settled; the Municipal Discipline Inspection Commission publicly issued 16 to optimize the accountability of business environment supervision and accountability. 169 reports, 29 cases, and 47 people, including 24 cadres at the county office.

Focus on the problem

Promote the creation work from the table

The city's "Two Types" Office adheres to the overall idea of ​​"paying close attention to limited goals and solving outstanding problems", and adopted a "four -not -two straight straight" method to make unannounced visits to the service efficiency of the window of individual government service halls. The "in vitro circulation", insufficient decentralization, determination of the time limit for settlement, the lack of personnel business quality, and the poor management functions of the government service center, etc., and other six types of outstanding issues, and issued notice to promptly urge rectification in a timely manner. At present, the work of window units, personnel configuration, work process, and time limit have been significantly changed. The municipal government service center has achieved a 100%entry rate, 98%of the items, and the service efficiency of more than 15%. The average promise of the station in the office is reducing the time limit of the settlement of 6.5 days than the statutory time limit, and the city's enterprises have compressed to within 2 working days, and the business license is realized immediately.

Focus on social hot issues such as project approval and education quality, "difficult parking", and in -depth investigations and checked key issues of the core. All agencies and units earnestly carry out cadres' self -examination, self -examination of the department of science (stock), and self -reform of the department's style. They have held a special organizational life meeting one after another. List of problem. Up to now, all agencies and units have actively solved 221 specific problems, sorted out 28 issues of the municipal level, and involved in judicial, finance, civil affairs, education and other departments, as well as engineering construction, bidding, administrative law enforcement, and electricity guarantee. , Education reform and other fields.

Strengthen supervision and question

Make up for the shortcomings of creating work in time

Adhere to the combination of random random inspections and centralized inspections, and urge departments at all levels to conscientiously implement the decision -making and deployment of the municipal party committee on the creation of the "two types" agencies. Understand "superficial", work promotion of "activity", and "regulatory" creation actions.

The city's "two types" office urged all counties (districts) and departments to deepen their ideological understanding, earnestly make up for the shortcomings, correct the deviation, and clearly propose to create a good job. The solution to the actual problem must be creation. Getting good results and obtaining praise from the masses should be created; the creation and optimization of the business environment of the "two types" agencies are not overnight. Things; solving the problem is not too much. The problem is whether it is really solved. It must be recognized by the majority of cadres and the masses. It must stand the test of time and the masses; , Resolutely avoid the long -term phenomenon of "everyone looks very busy" and "half -effort", and strives to produce requirements such as 1+1, greater than 2 or even more than 3.

The person in charge of the Municipal "Two Types" office stated that it will conscientiously implement the deployment requirements of the municipal party committee, adhere to the tracking and supervision as an important starting point for improving the quality of the creation of work, keep an eye on the implementation of the creation tasks, adhere to the problem -oriented direction, make good use of limited work forces, sincere work, sincere sincerely Listen to the opinions of all sectors of society, continue to consolidate the results of the creation, and test the results of the work with the public satisfaction.

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