If you pay 680 yuan, you can live with your heart within two years?After Hangzhou female white -collar workers became members, they were completely dumbfounded

Recently, some reader Ms. Qin (Hua surname) reported to the hourly journalist: I joined a member on a tourist accommodation applet "Ruocheng", and the deposit was refunded in several working days after checking in the contract, but half a year later passed I have n’t refund the deposit, and I ca n’t contact the customer service. What can I do?

Today (August 2), a time journalist contacted Ms. Qin.

Ms. Qin is an employee of the bank. She loves travel and likes to enjoy fresh air around Hangzhou. On June 21, 2021, Ms. Qin was introduced by a friend and knew "Cheng Cheng" and handled members of Rucheng (Hangzhou Rucheng Network Technology Co., Ltd.). It cost 680 yuan, and the timeliness was two years. According to the platform's regulations, in the two years of validity, Ms. Qin can check in in the platform in the platform, pay a certain amount of deposit before check -in, and refund the deposit after checking out.

"I remember that the price of 680 yuan was a preferential price at that time. When I was running a member, I asked specifically that the number of times in the two -year validity period was not limited. It was available across the country.

"It is equivalent to spending 680 yuan, and you can stay for free for two years?" Ms. Qin felt that such a good thing can be tried first.

In September 2021, Ms. Qin booked the room in Shangxu, Mogan Mountain B & B, for a total of 1 night, with a deposit of 1888 yuan. After staying for one night, Ms. Qin got out of the room, and the deposit was refunded three days later.

Ms. Qin was very satisfied with this first check -in experience.

But the next second check -in experience is not the same, Ms. Qin still remembers very angry.

"In December 2021, I ordered the Yixia Lanli homestays in the West Lake District of Hangzhou, but the plan later changed the booking in advance, and then booked in January 2022. The deposit of the time to cancel the room did not withdraw, and the deposit after checking out for the second time was not withdrawn, a total of 5,872 yuan. Then the platform showed 3 times on the platform. In fact, I only lived 2 times. "Ms. Qin said.

In the six months since then, Ms. Qin has always wanted to return the deposit of the 5,872 yuan, but the contact customer service has never been successful. "I feel deceived."

Can Ms. Qin's deposit still be returned?

The hourly journalist then opened the applet "such as Cheng". As soon as it was opened, it reminded: "If the Cheng Xiao program is recently complained by a large number of users, it may be suspected of trading disputes. Please pay attention to the authenticity of information."

After entering the "Rucheng" applet, the time journalist found that it was different from Ms. Qin's 680 yuan as a two -year member. Now it is 1280 yuan a year; Including relevant issues such as member definition and validity period.

In joining the membership interface, there are members who are "staying in the country within one year", "universal holidays", "can live smoothly", "unlimited room types", "sharing relatives and friends" and other members.

On the platform, the reporter also found the entrance of the customer service. There was an answer about the deposit in the common questions. Among them, the deposit will be returned to your payment account after the checkout is completed. There is a delay.

The reporter then dialed the telephone customer service. The staff who answered the phone replied: "The platform is currently operating normally. Due to the company's economic situation and other reasons, it is temporarily unable to refund the deposit."

When the reporter asked if he could promise to refund the deposit period, the staff clearly said that "it was impossible to promise."

When the reporter wanted to contact the platform or the person in charge of the company through the customer service staff, the staff said that "there was no contact information."

Regarding the response of the staff, Ms. Qin expressed her dissatisfaction: "The platform regulations are clearly written, and now they cannot withdraw the deposit and are deceived." Especially for Ms. Qin to understand: "There is a problem that there is a problem that can not be refunded. But we still have to continue operation, that is, to continue to collect the deposit of members, this is simply clearing to play! Where is this 'normal operation'? "

Ms. Qin said that in the future

Rights and interests.

Source: Qianjiang Evening News · hour Journalist edge one

Source: Qianjiang Evening News

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