Shandong Rizhao: Create the "model room" of government affairs open

Since the beginning of this year, the Civil Affairs Bureau of Jixian County has adhered to the needs of the masses, and has continuously increased policy publicity, strengthen policy interpretation, responded to social concerns, and worked hard. Convenient service level, build a service -oriented government that the people are satisfied with.

Online and offline work, promoting "new" is more "heart -to -heart". The bureau actively promoted the "Internet+Rescue", solicited the 34 trial assistance policies of the 20 major items of 11 government departments, and formulated a two -dimensional code together with the processing process to comprehensively implement the "code knowledge" of social assistance. The people who work only need to pick up the two -dimensional code of the mobile phone to "sweep" to quickly inquire about the policy basis, access conditions, approval procedures, rescue standards, competent departments and consulting telephones, etc. Telephone or navigation to the relevant departments is greatly facilitated. Combining the practical activity of "I do practical things for the masses", the bureau organized party members to go deep into the village (residence) and grid, carry out assistance knowledge lectures, households to publicize, etc., communicate with the masses "point -to -face" and "face -to -face" exchanges, open up government affairs disclosure "Last Mile"; Holding the "Government Open Day" activity, actively invited citizens to observe the process of applying for civil affairs on the spot to further promote the citizens' understanding of civil affairs.

The bureau establishes and improves the mechanism of information release and interpretation. Before the policy release, a policy interpretation plan is made. After the policies are released, the interpretation intensity is strengthened, and the more vivid and more detailed forms of graphic interpretation and the case of case interpretation are adopted, so that the people can hear and understand, and avoid misunderstanding and misunderstanding. Establish a civil affairs policy preaching team, carry out the explanation of social assistance policies into the grass -roots level, go deep into various towns (streets) and villages, and analyze and interpret people's livelihood policies one by one for people's livelihood policies such as subsistence allowances, temporary assistance, distress and distress support, especially for urban and rural areas, especially for urban and rural areas The identification of the family property status in the minimum allowance and the income of members of the expenditure -type poor families into the minimum allowances and other key issues, and explain and comprehensively analyze it in detail through the combination of policy, regulations and case analysis, and deepen the people's understanding and comprehending and comprehension of various policies. use.

In addition, the bureau also conscientiously conducts monitoring and judgment of social hotspots and difficult issues. In accordance with the requirements of "disclosure as the principle and uninterrupted exception", in -depth promotion of government information disclosure, properly treat public opinion supervision, and respond to social concerns in a timely manner. Since the beginning of this year, the bureau has actively released more than 80 pieces of response information such as "12345 hotline", online questioning, leadership mailboxes, and WeChat public account comments. Focus, the response satisfaction rate reaches more than 98%, so that the masses can truly feel the temperature of civil affairs disclosure. (Correspondent Xu Guodong)

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