The China Consumers Association released the complaint in the first half of the year, named prefabricated dishes, e -commerce routine marketing, etc.

On August 2nd, the China Consumers Association released the "Analysis of the Conspiracy of the National Consumers Association in the first half of 2022". According to the article, in the first half of 2022, the National Consumers Association accepted a total of 55,1780 consumer complaints, a year -on -year increase of 5.71%. Consumers complained that the overall upsteps were on the rise.

From the perspective of complaint hotspots, it mainly involves consumer safety issues, such as food safety, medical beauty, prepaid safety, etc.; the problem of consumption of buying houses, such as commercial housing, property services, etc.; Consumption, such as online training, online games, pet consumption, etc.

Takeaway and dietary food use prefabricated dishes and not informed of receiving attention

Recently, the use of prefabricated dishes should be informed of consumers to attract attention. The China Consumers Association also said that the prefabricated dish logo is unknown, and the prefabricated dishes are not notified in takeaway and Tang food. Consumers' right to know and the right to choose.

In addition, fresh foods are not fresh and due to express delivery, delays, unbenceders or unprepared courier cabinets due to express delivery, etc., etc. Fresh foods are rotten and deteriorated; there are problems with online shopping import food labels, no Chinese label, Chinese manual, no domestic domestic manual, no domestic in China, no domestic manual, no domestic manual, no domestic manual Sanitary license certificates, etc.; Food ingredients contain prohibited additives, such as adding propylene glycol to milk; there is no significant reminder of sales of food -oriented foods; Some mention.

Some beauty institutions illegally "harvest" consumers

According to the China Consumers Association, under the drive of the interests, some unscrupulous merchants are "harvested" consumers by manufacturing and selling their appearance in anxiety.

It mainly includes false propaganda exaggeration effects, such as some beauty institutions exaggerate the beauty effect through false advertisements and fabrication user evaluations, deceive and mislead consumers; fuzzy pricing illegal charges, such as perm, "partition" for scalp, and eyebrows. Paids, etc.; some beauty institutions have expanded the scope of diagnosis and treatment without approved, and some practitioners have no relevant qualifications to operate, causing consumer damage.

In addition, some beauty institutions recruit customers on the grounds of free experience and induce consumers to buy their products and services. In this regard, China Consumers said that consumers thought they had encountered "pie", and they did not know that they had fallen into the "trap" of the merchant. And often because the merchants are unable to confirm the mandatory consumer behavior or fraud, they can only choose to eat "dumb losses".

The house is rotten and the house is not delivered on schedule.

The complaint shows that in the first half of this year, the National Consumers Association organized a total of 5,787 complaints from commercial housing, an increase of 23.31%year -on -year.

The main issues of consumer complaints are disputes caused by rotten houses. For example, some developers' misappropriation of funds or sales is not as expected, resulting in a broken capital chain, so the project stopped work. Some consumer loans to buy a house, for this reason, the mortgage is required to suspend the mortgage, which triggers a loan repayment storm.

In addition, the developer did not submit the house on schedule, the developer promised not to be redeemed, and the developer used supplementary agreements, special agreement, and other methods to avoid contract supervision. It also became a hot spot for complaints to formulate the clause of unfair formats to infringe consumer rights and interests.

Telecom operator fancy "routine" consumers

The China Consumers Association stated that with the infiltration of bad marketing methods of the Internet to traditional industries, the phenomenon of infringement of consumers' rights and interests such as routine marketing and false propaganda in the telecommunications service field is renovated.

For example, some telecommunications operators sell the charging business outside the form, and induces or deliberately mislead consumers to open new businesses in the name of "giving back old customers" or "gift members". Consumers are charged without sufficient understanding.

In addition, some operators change the package content without consumers' consent. There are also operators to set up dysfunction, consumers are "difficult" to bring numbers to the network. If consumers are required to go to the designated business hall to handle, set up an ultra -long contract period for more than 20 years and stipulate that the contract period cannot be transferred during the contract period.

Treatment of recharge consumption, there are many online games problems

In recent years, online games have been widely popular among young people, and related issues have become increasingly prominent. According to the complaint, in the first half of 2022, the National Consumers Association accepted 18075 online game complaints, an increase of about 22.26%year -on -year.

The main issues of consumer complaints are online game operators induced recharge consumption, online game operators are good at changing the characteristics of game product product, difficult to recharge for minors, and online game operators have announced that they have caused disputes in unfair processing.

At the same time, online games involve online game developers, game operators, online game platforms, and payment operators. Consumers are easily "kicking the ball" by multiple parties when defending their rights.

Consumers for pet service disputes are difficult to proof

According to the complaint, in the first half of 2022, the National Consumers Association accepted 6,617 pet complaints, an increase of about 89.17%year -on -year, a larger increase.

Among them, "difficulty in consumers of pet service disputes" attracted attention. The China Consumers Association stated that pet service involves a series of contents such as breeding, breeding, cleaning, foster care, medical care, funeral, and funeral. Because pets cannot express themselves, once problems occur, consumers often face problems such as difficulty in proof and claims.

In recent years, there have been many reports of pet transactions, and it has also become a hotspot in the complaint, including pet transactions without license operations, not providing sales vouchers, and not signing sales contracts. Selling sick pets.

(Source: Official Website of China Consumers)

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