Open the pain point to block the point!Laiwu District will promote "10 minutes" medical insurance service construction

Recently, the Laiwu District Medical Insurance Center held a semi -annual work summary meeting, comprehensively summarized the work of the first half of the year, and arranged the deployment of key tasks in the second half of the year. It was proposed at the meeting that in the second half of the year, in -depth exploration and active act of opening up the pain points, blocking points, and difficulties of the masses, and promoting the "10 minutes" medical insurance service construction.

In the first half of the year, the District Medical Insurance Center closely focused on the overall situation of the center, actively practiced the service tenet of "Happiness Medical Insurance, Guarding Life", grasped the practical activity of "I do practical things for the masses", vigorously consolidated the results of medical security for poverty alleviation and did the results of poverty alleviation, and did to do the results of poverty alleviation. Good rural rejuvenation and effective connection work, and successfully achieve a good start of the "14th Five -Year Plan" medical insurance work.

The mission is not humiliated at the beginning, and the excellent service is endless. In the second half of the year, the Laiwu District Medical Insurance Center will complete the migration of the new medical insurance hall, enable the new decoration and upgrade halls, and explore in -depth exploration and initiative in opening up the pain points, blocking points, and difficult points of the masses to promote the construction of "10 minutes" medical insurance services. Strengthen the improvement of the quality and ability of the medical insurance work team, and adopt the form of business backbone lectures, collective learning, and rotation exchanges to comprehensively improve the professional level of medical insurance teams. It is necessary to continue to promote the construction of the third -level medical insurance management office, comprehensively promote the upgrading of the service of the medical insurance office, so that the people can "do", "online" and "self -service office" to achieve zero -distance service. Respond to the concerns of the masses in a timely manner, do a good job of response to the hotline, complete the 12345 work order task on time and high quality on time, make a good preparation for risk preparation and disposal, and ensure that the service process and processing results continue to maintain a 100%satisfaction rate.

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