State Grid Xiangtan County Power Supply Company: "immersive" supervision helps to meet the peak summer protection power supply

"I often encountered the electrician of the power supply office, either inspecting the line, or in my room to ask about electricity, and we all know." This is the Discipline Inspection Commission of the Xiangtan Power Supply Company of the State Grid in asked on the on -site supervision and inspection Answer. Since July, the Discipline Inspection Commission of Xiangtan County Power Supply Company of the State Grid has organized special actions for "visit customers, re -supervision, and superior services", carefully listened to the opinions and suggestions of the masses, and through the "immersive" supervision experience on the spot to remind personnel at all levels to implement service measures , Make every effort to welcome the power supply of summer summer.

The company's disciplinary commission established three special supervision teams to go deep into the home of power supply services in the home of power supply in the home of "four nobility", and simulated the service of the company's staff as the company. Service process, inspect the implementation of the "first question responsibility system".

"Our family suddenly got out of power. Come and see if you are troubled, can you?" During the on -site supervision and inspection, the supervisory team simulated the farmers in Xinyang Village, Qingshanqiao Town, and pulled up the call of the manager of the supply station area. The result was less than ten minutes. The manager of the Taiwan district arrived at the scene. "I happened to be nearby, and I came over when I received the call. The people in the village basically had my phone call. They would find me." As of now, the company's special supervision The mobile team has reached more than 40 supply stations to conduct visits to simulate the customer's "immersive" experience supervision, and no prominent problem of power supply services was found during supervision and visits.

"Someone I came to report the last time someone came to deal with it, and I was very satisfied." During the on -site visit, the supervisory team often heard the customer's reflection. "Reading the people's concerns, the hope of the people", the person in charge of the company's disciplinary committee said that power supply employees must work hard to implement the service purpose of the "people's electricity industry for the people" and strengthen the implementation of the service concept of "customer -centric". Transform the "service for the people" into a conscious action in daily work.

"We must continue to go deep into the village group, go deep into the grass -roots level, and timely urge personnel at all levels to perform their duties, provide electricity, and serve well." The members of the supervision team said that they will continue to promote the deployment of the superior supervision work and continue to promote the "visiting customers The special actions of heavy supervision and excellent services "have been deeply practical, and more in -depth understanding of the demand for the power of the masses, and to solve problems for the masses in a timely manner. At the same time, it is urged to remind professional departments to strengthen the accurate construction of distribution grids, strengthen the inspection of power grid equipment, improve the health operation level of equipment, and effectively ensure safe and reliable power supply. (Zhang Yi Tang Niya)

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