China Consumers Association: The charges of telecommunications services are chaotic, and operators are set up to set up transit obstacles

The Chinese Consumers Association announced the acceptance of the National Consumers Association's accepted complaints in the first half of the year, and public services such as telecommunications services and aviation passenger transport were named.

On August 2nd, the China Consumers Association released the "Analysis of the Corporation of the National Consumer Association Organization of the National Consumer Association in the first half of 2022". Statistics show that in the first half of 2022, the National Consumers Association accepted a total of 550,000 consumer complaints, an increase of 5.71%year -on -year, resolved 450,000, and the complaint resolution rate was 81.52%, and consumers recovered their economic losses by 740 million yuan. Among them, 8,456 complaints were obtained by the operator's fraud, and the amount of compensation was 2.15 million yuan. Receive consumer visits and consultations of 76.6 million people.

New and old issues of public services come out, and the China Consumers Association pointed out that telecommunications services are chaotic. With the infiltration of the adverse marketing methods of the Internet to the traditional industry, the phenomenon of infringement of consumers' rights and interests such as routine marketing and false propaganda in the field of telecommunications services is renovated.

Consumer complaints mainly have the following aspects:

First, the cost of the package is not clear, the flow charges are opaque, the SMS reminder is not timely after the traffic exceeds the time, and the right to know the right to know.

The second is to induce consumers to open paid business. Some telecommunications operators promote the charging business outside the form, and induce or deliberately mislead consumers to open new businesses in the name of "giving back to the old customers" or "gift members". Consumers are charged without sufficient understanding.

The third is to change the package content without the consent of consumers. If some operators have replaced the package without the consent of the consumer, or the value -added services are opened to increase the charging standards.

The fourth is that in order to set up a network obstacle, consumers bring their numbers to the network "difficulty". If consumers are required to go to the designated business hall to handle, set up an ultra -long contract period for more than 20 years and stipulate that the contract period cannot be transferred during the contract period.

Sichuan Observation (Source: People's Daily)

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