[Gansu Jinchang] "Directly" and "Open" to the hearts of the masses

"Hello, is it the Human Resources and Social Affairs Bureau, I want to consult something ..." At 10 pm on June 8th, Jinchang Human Resources and Society served the staff of the "through traffic" platform for a consultation call.

The phone was called by Ms. Liu, a retired employee of Jinchuan Group Corporation. She had no intention of knowing that elderly people over 70 years of age could enjoy seniority subsidies. When she remembered that when she settled in Jinchang in 1989, she filled the year from 1949 to 1952. According to the correct date of birth, she can receive the old subsidy 3 years ago. Now, Ms. Liu is in a hurry, so she has a trial idea to call Jinchang Humans and Society to serve the "Pass to Train" platform hotline for the people.

At that time, the staff on duty immediately reported to the basic situation after understanding her basic situation. After repeatedly verifying the determination with the original unit and the police station, it was changed to 1949 on June 13th. Start up.

"It is not uncommon for Ms. Liu." Wang Minghe, deputy director of the Municipal Human Resources and Social Security Bureau, said that as the economic and social development entered a new stage, reforms have entered the deep water area, and the demands of enterprises and the masses are increasing. Effective and smooth demands reflect the channels, so that enterprises and the masses will ask for help with doors and support. Since this year, Jinchang Human Resources has served the "through traffic" platform for the implementation of the "12345" working mechanism as the starting point. The "three all" measures that are accepted by layered and accepted all over the area, continuously unblocking the demands to reflect the channels, and opened up the "last mile" of the people and social departments to serve the masses.

Since the launch of the Municipal People's Society to serve the people's "through traffic", insisting that everyone is a window and all windows are the concepts of anxiety and hope to accept the window. When the enterprises and the masses reflect the problems, all departments, conventional business windows, cadres and employees All are accepted in accordance with the principle of "First Assembly". If the analysis and judgment belong to the eagerness and hope, the "pass through traffic" is immediately handled according to the prescribed process. Wang Minghe said that doing this actually extended the acceptance channels of the masses' demands from a narrow window to the entire department, the entire system, and extended to the relevant service field. In the work of serving the masses, the phenomenon of "pushing away", forcing cadres to improve their style and systemic style, and then significantly improve the satisfaction of the masses, and let the government's service go directly to the people's hearts.

The worries, troubles, and worries of ordinary people may happen at any time. In order to allow the masses to reflect problems and do things in the case of 24 hours, the Municipal Human Resources and Social Affairs Bureau arranges personnel to observe the call of the masses 24 hours a day. It is also disclosed to the society and set up a petition reception day for the leadership team. Regularly accept the difficulty of solving the problem of difficulties in the process of enterprises and the masses. It has become the "Lianxin Bridge" of the government and the masses.

Reporter: Li Feng Correspondent He Zhongshan

Edit: Yu chrysanthemum

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