Signal Mountain: Facing citizen online complaints cannot be replied to just online

Recently, some citizens reported that a road that had been repaired recently in the West Coast New Area had an inverted irrigation after the heavy rain, which caused him a lot of losses. The citizen has repeatedly contacted the competent department, but can only get the answer of "the computer has been replied" and let the citizens find the street to solve the problem.

Faced with the hard tone of the staff of the competent department and the "kicking ball" reply, the citizens who complained were helpless, and the matter has not been resolved. While a network cable closer to the distance between the government department and the citizens, it also allowed the "lazy administrator" to have the opportunity to take advantage of the line.

With the increasingly perfect complaint channels such as online government mailboxes, more and more citizens are used to reflecting the problem online. Showing a "settled" work order found that it was not resolved during the return visit. It should be acknowledged that the problems of some online complaints are complex and may involve multi -party forces when dealing, but this cannot be an excuse for "kicking balls". If you need a process to solve it, you should understand clearly, instead of not solving it after making a reply online.

When dealing with online complaints on citizens, government departments need to walk on two legs of "online and offline", adhere to the problem -oriented and result -oriented, not just walking processes online. Only the offline investigation can better understand the demands and demands of the problem and the masses. It is an irresponsible attitude to rely on online to reply to perfunctory things.

At the same time, the competent authority implements the supervision role of "looking back" is also very important, and it is necessary to follow up after replying. Pay attention to the progress of handling, take the responsibility of supervision, and ensure that the enterprise and grass -roots departments do not discount in the process of implementation.

While online government affairs, while unblocked complaints, they also need to block the complaint processing method of "kicking balls" online, and increase the supervision and assessment of pushing skin. At the same time, the processing process of complaints is best to be open and transparent, which is convenient for the masses to supervise.

- END -