Changshu: The "Tide Window" is the first to push, and government services enter the fast lane!

"I thought the traffic was large on Monday, and I needed to wait in line for a while. I did not expect that the staff took me to the 'tide window'. It finished the business in a few minutes. Come! "

Aunt Li, who came to handle the medical insurance reimbursement business, praised the "tidal window" set up by the Administrative Examination and Approval Service Bureau of Meili Town, Changshu City.

The Administrative Examination and Approval Bureau of Mei Li Town boldly innovated, dynamically adjusted the opening window, and launched the "tidal window" in the city to open a green channel for the people. The back -end audit personnel are allocated to the window through the need to assist in the window to effectively achieve "the front desk is not moving, and the background linkage" to effectively resolve the problem of the masses.

At present, there are two "tidal windows" in the service hall of the Administrative Examination and Approval Bureau of Mei Li Town.

1. High -efficiency and convenient service

The "tidal window" is settled in the business area according to the needs of the daily traffic of the lobby daily flow, special groups and other needs, and focuses on the retirement processing of easy queuing, easy -to -tie, special groups, medical insurance reimbursement, maternity registration, social security card query and other matters. Comprehensive acceptance, the masses do not have to worry about the time for working in the lobby.

2. Optimize resource allocation

The "Tide Window" is scientifically judged before the setting of the tidal window. According to the emergency situation that may occur in the business area window, the number of "tidal windows" is flexibly set up. In addition to the permanent fixed window, the reserved windows and additional windows can be temporarily enabled to avoid idle windows. , Insufficient workload or overload of work.

Third, comprehensive acceptance

In accordance with the "one -window comprehensive acceptance" specification, the staff of the window is strictly required to strengthen the training of high -frequency matters business, ensure that staff can do a good job of full -chain services for business acceptance, so that the masses "run less legs" and improve the sense of obtaining the people.

For a long time, the Administrative Examination and Approval Bureau of Mei Li Town has continuously improved the satisfaction and happiness of the enterprise around the service tenet of "convenience, efficiency, standardization, and integrity", establishing a good service image in the window, and continuing to optimize the business environment.

Do one thing at a time, create a new speed of government services

For a series of high -frequency matters related to the vital interests of the masses, the Administrative Examination and Approval Bureau of Mei Li Town has launched "one thing for birth", "one incident of the disabled", "one thing behind you", "Registration for employment and participation in insurance insurance One thing "one thing" such as "one thing" such as "one thing" such as "one thing for individual food management".

Starting from the perspective of "one thing", designing service methods, re -creation of service processes, refined reduction materials, compression processing time limit, realizing only once, or even zero -time run, you can do one -time related business in one link.

Do not see the online run, build a new pattern for the people

The Administrative Examination and Approval Bureau of Mei Li Town has increased the breadth of non -meeting approval services. Through the distribution operation manual, media public account push, etc., they widely publicize the business without meeting the approval business. The self -organized business provides telephone consulting services for the transformation of insured changes, medical insurance inquiry, and increased or decrease operations for handling frequency.

On -the -door office to help agencies, do a good job of serving the masses

Focus on the high -frequency matters and service scenarios of various special difficult groups such as the elderly and disabled people, incorporate the people in difficulties into the key groups of the help office, give priority to consulting, guidance, delay, and on -site services, and give full play to the functions of helping the office. In response to the needs of special mass services, the active and accurate whole process helps and coordinate the transfer service, and make every effort to do a good job of the "intimate person" of the enterprise.

In the next step, the Administrative Examination and Approval Bureau of Mei Li Town will continue to be optimized into service measures on the basis of the successful operation of the "tidal window" and continuously improve the quality of service. The transformation of "capable" to "good work" has formed a long -term mechanism of standardization and standardization, so that the enterprise people can run less legs, wait less, do good jobs, and not add to it.

(Text, Picture: Wang Xiao, Administrative Examination and Approval Bureau of Mei Li Town)

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