Recommended reading | In the "Invisible Experience Museum", "talk" with the visually impaired people

Pushing away the heavy door and entering the full black scene, although you can't see a trace of light with wide eyes, you can only touch the wall hard, but you can listen to the "stream" and smell "Gui Lanxiang". Recently, a deep night reporter came to a place in Tanling Street, Futian District, and experienced a "blindness" journey in the realm. In the "invisible experience hall", he "talked" with the vision disabilities.

▲ Experience Museum logo.

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The curator and the guide are both visually impaired people

Put your mobile phone, glasses, and everything that may be shiny into the locker, take the guide stick, and walk into the experience hall. The moment the door is closed behind the door, the vision of the experiencer will instantly "disappear". Guide guides led the participants to experience four carefully designed life scenes in the whole black environment -parks, cinemas, cafes and beaches, in less than 300 square meters of space, arrived for the second time.

At this time, every step from the experiencer must rely on the blind sticks in their hands, the companions and the duties of the duties, they are all professional training people who have been trained.

The name of the experience hall is "Dark Dialogue", which originated from Germany. Doing a good job of the guided guidant's work requires a lot of effort. Liu Tianhua, the curator of the Experience Museum, introduced: "First of all, we must go out alone without the help of outsiders in order to help others." In the early stage, the guidance should be trained by systematic language service and will be Brick and tiles are "cooked" and "touched". In the face of different consumers, the guiders responded differently, and the ability to respond to it was particularly important at this time.

In 2009, Liu Tianhua resigned from the Hong Kong masseur's work back to Shenzhen for development. Coinciding with the planning of the experience hall, Liu Tianhua became a guided guide with the mentality of trying it. Starting from the teaching assistant of the workshop, he became an enterprise trainer (coach level) step by step. In 2016, the Shenzhen Experience Hall opened. This is the first experience hall in South China. Liu Tianhua became the curator of the museum.

▲ Liu Tianhua, curator of the Experience Museum. Both the pictures of this edition were taken by Shenzhen Evening News reporter Zheng Zhipeng

"At present, we have 11 rewarders here. Everyone supports each other and often share experience together." Liu Tianhua said while "seeing" to the late night reporter -Liu Tianhua often wore a pair of sunglasses. In order to find that he is also a visually impaired person.

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Invisible scenes to improve the team tacit understanding

The experience hall includes two business segments: "to C" (consumer) and "to B" (corporate customers). In addition to guiding ordinary consumers to conduct a 70 -minute experience journey, in the face of the corporate team who came to experience, the guidance also shouldered the role of "observer". The corporate team uses limited information and time limit to complete the task in the dark. The guidance person secretly "observed" according to the team's performance, and finally "observed" the content of the "observation" in the "light house" reviewed and shared with the corporate team. Throughout the link, the purpose is to enhance the tacit understanding of the participating team and the skills and emotional management of managers.

Many top 500 companies in the country have come to the experience hall for group building. Most of the time, guides can get praise and suggestions from customers. "In an environment without light, some people will show their true temperament and get different feelings here." Liu Tianhua said. However, not all experiences are positive. In the past, the experience hall trained a large enterprise team. The team leaders were very interesting, but the employees did not actually "buy", and the participants were not in the state. Sometimes the guided guidance is also regarded as a "target", becoming the target of corporate leaders and employee training. Liu Tianhua said: "These are inevitable, but we have fulfilled our own responsibilities to help companies better get along with employees. This is also our value to achieve our value."

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One more point of understanding and tolerance after being here

Under the neon light slogan of the experience hall, a sign is placed with a number "7288" marked on it, which is the number of participants in the experience hall. After each visually impaired employee leads the participants to complete a journey, they will add a stroke to the brand, which represents more people in Shenzhen to understand the visually impaired people. Essence

Mr. Zheng, the citizen who experienced the first experience, was very emotional after seeing the light: "Before stepping into the black room, I never imagined what kind of environment is dark." During this journey, the role of Mr. Zheng and the guide happened. In reverse, he described the voice of the visually impaired to become a "bright lamp", which guided him to keep going, not afraid of darkness.

"We will arrange different types of guides to talk according to consumers differently." Liu Tianhua introduced that most consumers who came to the experience hall were citizens with curiosity for the first time. They were 18 to 25 years old. Citizens come to experience with a relaxed mentality, and the guidance will not discuss too much with them. What surprised Liu Tianhua was that he thought that the participants would basically not have the possibility of secondary consumption, but in fact the repurchase rate of the experience hall was not low. "Most citizens who have been here will bring relatives and friends again. After they know the content in advance, they will become" Observer "to observe the reactions of friends around them in the dark." Different people generate different chemical reactions between different people. It has also become a new fun to the experience hall.

"I could experience about 500 people a week before, and now there are only 300 people at most." Liu Tianhua said. The experience hall was originally located in the Chegong Temple, but moved to the Baglings Ling Industrial Zone due to the epidemic. "As long as we can maintain the status quo, we are satisfied."

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Character swap to create an equal dialogue environment

The special world of the experience hall has made guides and experienceists complete a short -term life role reversal, and from the eyes of most people rely on others to become others. The dialogue environment created by this role exchange allows visually impaired people to feel equal power and the value of life.

"We have been established in Shenzhen for 6 years, and the guide is basically the original class." Liu Tianhua said, "I have gained too much in these years in the operation of the experience hall. The biggest reason for always holding here is that we all come out of the house independently without helping others. We can help others like ordinary people. "

For Liu Tianhua, the experience hall can promote disabled sharing and integration, provide dignified work for people visually impaired, improve the public's understanding and tolerance of the disabled, and reduce the gap between the disabled community and the mainstream society. At the same time, the role The exchange creates an environment of an equal dialogue, giving people a space to experience the feelings that are easy to ignore in daily life, break the prejudice, and rethink their relationship with others -this is the original intention of the experience hall.

Shenzhen Evening News reporter Tu Shilin

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