Chengdu: To solve one more call, you can win more understanding and support

On July 31, the time clockwise scored zero. Chengdu 12345 hotline connection center is brightly lit.

This is the "General Customer Service" of Chengdu Urban Service. From 15:00 on July 15th to 18:00, the 12345 hotline platform accepted a total of 68,7921 citizens' calls, of which 4,12461 were called for the epidemic, accounting for 59.9%of the total acceptance.

One by one to call the letter, becoming a perception of the public opinion; the resolution and disposal of troubled things are striving for the understanding and support of the citizens, and gathering into a warm current of concentric resistance.

Every call from the call is the public opinion

"Help! The residents of Qingxiu Weishan Community, Xianyun, Chenghua District, reported that it was urgent to perform appendicitis surgery." At 9 am on July 29th, a message popped up on the Chengdu Network Political Affairs Office and Chengdu 12345 hotline data analysis platform.

Qingxiu Weishan District is located on Fuqing Road Street. Due to strengthening social control, nearby hospitals cannot surgery. "The condition came in a hurry, and after 120, the hospital said that he couldn't perform surgery for the time being." Mr. Peng, who was anxious, opened 12345.

At the moment of calling the phone, a relay has begun: the operator immediately reported the information to the system; the 12345 hotline epidemic prevention and control work class was disposed of quickly, notifying the staff of Chenghua District to find Mr. Peng to understand the details; contact the Chengdu Health Commission, emergency, emergency, emergency Coordinate the problem of treatment of hospitals.

Chengdu 12345 Hotline Revision Center

"During the process, the staff had called me several calls and asked the medical treatment." On the same day, Mr. Peng successfully visited and completed the operation at the Second Traditional Chinese Medicine Hospital in Sichuan Province. "Now the body is recovering, thank you very much."

"Chenghua District's global traffic control, can private cars enter the closed area?" "The ingredients in the store are ready, and it will be rotten by stopping the business directly. Can you continue to provide takeaway services for residents in the risk control zone?" "Cong Chenghua Can I still enter the community where I live outside the area? "... In the past few days, the leader Li Shan received a lot of urgent inquiries on the phone.

From 0:00 to 24:00 on July 29, the 12345 hotline platform accepted 49,800 messages involving the epidemic situation, accounting for 74%of the total acceptance. "Behind the phone is the anxiety of ordinary people. Every time the problems are solved, the masses' support and cooperation with the prevention and control of the epidemic are one more point." The relevant person in charge of the Chengdu Networks Political Affairs Office said.

At 10:46 on July 31st, Li Shan received a call from a "accident". A resident of Chenghua District applied for the epidemic prevention and control staff and volunteers. epidemic. "Especially warm, you can feel the support and love of the city on the phone."

Sort on common personality, assisted decision -making governance

At 14:30 on July 30, a citizen complained to the 12345 hotline, and the vegetables received in the community were rotten. After receiving the complaint, the staff immediately verified with the citizen of the call that the original vegetables such as the peppers were squeezed and damaged. "We immediately notified Chenghua District to pay attention to similar problems when distributing vegetables, communicate and explain well, avoid misunderstanding, and strive for greater understanding and support."

Behind the incident is the most fundamental issue of people's livelihood. The Chengdu Networks Political Affairs Office immediately sorted out the supplies reflected by the citizens in the hotline, researching risk points, and preventing problems before it occurred. Soon, a list of specific points reflecting the supply of material supply was sent to the decision makers.

Chengdu 12345 Hotline Revision Center

"12345 is a large platform for social sentiment and public opinion. It is not only the most convenient channel for the people to reflect the problem, but also the good assistant of the party committee and government to serve the people." The relevant person in charge of the Chengdu Networks Political Affairs Office introduced that the clues collected can also sort out the collected clues. Common issues provide assistance for the party committee and government decision -making.

During this anti -epidemic period, each operator had a mind map on hand, which clearly listed various policies for the comprehensive strengthening of social control in Chenghua District. "On the night of the notice, we sorted out the policy for the first time, trained the leaders, and answered questions for the citizens in a timely manner."

Listen, more analysis. The Chengdu Networks Political Affairs Office has a timely integration of information collected, highlighting the problem -oriented orientation, and presents a special report to the decision makers every hour.

Answer questions about the questions that citizens care about. On July 30, an article "Answers to the Copycare of the Epidemic Prevention and Control of the Chenghua District" was brushed in the circle of friends of Chengdu citizens: What should I do if my baby has been a full -term maternal maternal for delivery? Can I take the subway to Chengdu Dongke Station? Will it be given a yellow code at Chengdu Dongke Station or transferred to the health code in the station? Can office buildings enter within the area of ​​Chenghua District? ... Every problem is actually a real problem that citizens reflected through 12345.

"Arrange orderly and timely questions." "Timely responded to the citizens, like it!" "For Chengdu, no matter, come on!" Citizens expressed their support and understanding online.

More trust continues to gather. "On July 29, we found that the news that Jinjiang District might fully strengthen social control on the Internet. Soon, more and more consultation telephones were received." Clear reply, give the masses "reassurance pills".

The "positive confrontation" of the epidemic of Chengdu and the new crown pneumonia continues. The reporter saw on the Chengdu 12345 hotline data analysis platform that in the letter of the masses calling, information, help, and complaints involving the epidemic prevention and control.

"In accordance with the requirements of the Municipal Party Committee and Municipal Government and the expectations of the general public, our work is still insufficient. Some citizens are not satisfied with our work. Some citizens have made good suggestions on our service work.Continue to improve the work and make the problems reflected by the citizens faster, better, and more realistic, "said the relevant person in charge of the Chengdu Networks Political Affairs Office.Source: Chuanguan News Chengdu Networks Political and Political Office Photo Conferry Conferry

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