From "Dongben to the West" to "Fingertips" Shenzhen government service realizes leapfrog development

Citizens have done things, which used to be "multiple departments run back and forth, have a lot of procedures, and wait in line for a long time." In the municipal government service hall, there are fewer people waiting in line to wait in line. There are more ways to choose from. The quickness of the work has been significantly improved. It has won praises from the masses and enterprises.

"Second Batch" becomes synonymous on online government service

"Work in Shenzhen is as convenient as online shopping!" He Ying from Huaqiang Fangte Group had done a calculation. Before applying for a fire certificate, he often waited for the number to get the number. One thing, nothing else. But in the past two years, she spent only an hour from entering the door to the end of the permit, saving at least 80%. "It used to be a rural road, now it is a fast passage."

"High efficiency" is the most feedback from the reporter in an interview with the Municipal Government Service Center. Now in Shenzhen, the government's time for approval projects is calculated based on "seconds".

In 2018, Shenzhen took the lead in launching the "second batch" reform of government services nationwide, and promoted government services from "material -based" approval to "data -based" approval, which was considered the highest standard for government services.

Today, "second batch" has become synonymous with Shenzhen's online government services. On this basis, Shenzhen further strengthened electronic certificates and electronic materials sharing. In the country's first "Second News" model, when citizens and enterprises do matters, they only need to "choose" without "filling the blanks".

"All -in -the -Aling Office" matters all overwritten

"In the future, you don't need to ask for a business, you can do things at the door!" Ms. Chen's household registration is in Nanshan District, but the place of residence is in Luohu. Earlier, she often asked the company to leave leave and rushed to the Nanshan Administrative Service Hall for business. This time made her very distressed.

Now, this trouble is eliminated in Shenzhen because of the "city -wide running". On April 1, 2022, Shenzhen officially launched the "City -General Office" service zone, which will promote the reform of the general management throughout the city. From the perspective of implementation, enterprises and the masses have better response, and the convenience of government service matters has increased significantly.

The reform of the "city -wide management" reform is based on the principle of "general management and exception". The launch of the full coverage of the general service items is launched. 80%of the projects (including districts). With the deepening of reform, high -frequency matters such as public security and municipal supervisors will also gradually advance.

The staff introduced: "When the window is accepted, the remote and local lobby accepted personnel are talked to the recipients of the local lobby. Course '. "

With the in -depth advancement of the reform of government services, the "city -wide generalization" will show a stronger reform leading role and advance demonstration effect, laying a solid foundation for accelerating the promotion of the "cross -provincial -to -provincial and provincial general office". In the next step, Shenzhen will be based on a new stage of development, complete the new development concept, build a new development pattern, accelerate the transformation of government functions, deepen the reform of "decentralization of management", optimize the process of grass -roots government affairs services, use digital reform to help government functions with digital reform to help government functions Change to further enhance the convenience and sense of obtaining the citizens.

"One Netcom Office" on the government service mobile phone

Not long ago, Mr. Cai opened the entrance of "Hospital Registration" on the "I Shenzhen" app homepage. Five minutes later, he hung the No. 1 "Expert Clinic", which saved the hard work to queue up in the hospital. "It turned out that there were more than all kinds of approval of government services, and‘ i Shenzhen ’also integrated life service functions. It walked into my daily life with convenience and practicality.”

As the Shenzhen unified government service APP, "i Shenzhen" relies on basic support such as unified identity authentication, unified payment, and unified electronic certificates. Combining, realizing business leadership technology and technology -driven business, and promoting technology+system coordinated change, it has become a bridge between the people and the government.

"I Shenzhen" is a beautiful business card built by the digital government. In the past three years, the "One Netcom Office" has been realized in the mobile phone side of the government service, allowing Shenzhen citizens to "enjoy life in one screen and walk around Shenzhen." At present, "i Shenzhen" has access to more than 8,000 services from 3 direct units, 43 municipal units, 11 districts, and 19 state -owned enterprise units. The cumulative download volume exceeds 24.2 million. Tip service.

"We are promoting government service matters, and the basic support functions should be accepted to achieve the" online capable of online and online palms that can be done. The total entry of urban services allows the public to enjoy all urban services through a platform. "The relevant person in charge of the Municipal Administration of Service Data Administration said.

(Author: Shenzhen SAR Reporter Huang Ziyun)

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