There is a "Ji Zan" on duty at Wuhan Metro: She must bring these two small things to work

Jimu Journalist Pan Xizheng

Correspondent Li Dan Zhang Ke

At the Wharf Tan Park Station of Wuhan Metro Line 1, the passenger duty clerk Song Miani received a 24 -watched letter in half a year because of the detailed service passengers, and was nicknamed "Ji Zan Wang" by colleagues. The interview with Jimu Journalists found that the careless young duty staff must bring two things with them all year: paper towels and candy.

I joined the army to become a communication female soldier

"You mentioned the vegetable basket, you slowly go on the elevator ..." At 9 am on July 30, Song Miani, a passenger duty at Line 1 Pier Tan Park Station, locked a faltering to enter the station. Old passengers. Seeing this, she quickly stepped forward, took the vegetable basket in the hands of the elderly with her left hand, supported the elderly in her right hand, and took the elevator safely.

Song Manni help passengers

The weather was hot, and watching the old man's face was covered with sweat, Song Manni took out the paper towels she carried with him and handed the sweat for the elderly. After asking the old man's destination and sending the elderly into the car, Song Manni quickly contacted the staff of the subway station at the destination to let the other party prepare to respond. "Thank you, girl." The old man thanked.

Song Manni

Song Manni, who was born in 1996, was a beautiful and beautiful "female soldier flower". In 2015, she was studying in the Wuhan Railway Vocational Center and took the initiative to sign up to the army. After rigorous tests, Song Mani stood out among many young women, put on her favorite military uniform into the barracks, and became a communication female soldier.

During the service of the army, Song Miani quickly stood out from the same batches of female soldiers, won all -around pacesetters in the skill competition, became the deputy squad leader in the second year, and was named an excellent soldier. Song Manni said: "The requirements of the military camp have strict requirements, overcoming his‘ arrogant and two qi ’, engraving the awareness of discipline and rules into the bones."

Military career makes her passion at work

After leaving the barracks and continuing to study, in 2019, Song Manni graduated from the university and entered the Wuhan Metro after graduation to become a passenger service staff. "Although I have taken off the military uniform, there is still the blood flowing in my bones, so in my work, I am always full of enthusiasm."

One day in the internship period of the subway, Song Mani met a elementary school student and accidentally lost Wuhan Tong. He had no cash and could not leave the station. He was so anxious that he didn't know what to do. Song Manni took the initiative to step forward and helped him buy a ticket to the station. Who knew that at the same time the next day, the child asked her to thank her and brought a cup of milk tea. After so many years, Song Manni has always remembered this trivial matter: "The service passengers have not stopped, I want to be more attentive and more careful."

Song Manni

The Wharf Tan Park Station is a transfer station of Line 1 and Line 6. It is close to the Piantan Cultural Site Park. There are also many people in the Hanchuan Intercity Bus Station under the entrance and exit. There are more people with elderly passengers, foreign tourists, and large luggage. "Because of the long -term physical training in the troops, I am more confident in my physical fitness. When I encounter a passenger who needs help, I take the initiative to help and worry about other female colleagues." Song Manni laughed. Talking.

Relying on his high standards of high standards, Song Mani won the first prize of the Wuhan Metro Skills Competition based on his own post -work skills. She also keeps all the transfer stations and important stations, and recommend the optimal route according to the "fastest reach" or "minimum walking distance" method. Using rest time, she often visits around the station to accurately point the way for passengers ...

With paper towels and candy with you

During the work, Song Manni carefully summarized two small objects that need to be prepared. To put it, she took out a pack of paper towels and a few candy from her two pants pockets.

Song Manni explained that this is the needs found in the process of serving passengers for a long time: paper towels can be provided to inner emergency passengers, and summer can also wipe sweat for passengers in need. When you meet a crying child or passengers who have a sudden hypoglycemia, candy can play an important role. "I will bring these two things now all year round."

It was this kind of detailed service that Song Miani received many passengers like it. In the first half of this year, she received 24 passengers praise and was nicknamed "Ji Zan Wang" by colleagues.

Song Manni also explored the "three more" working methods, namely: one more question, to give accurate answers when you figure out the needs of passengers; say more, to treat passengers enthusiasm and patience until they fully understand; take a look, look at it, look at it, and look at it. Help special passengers to confirm the safety before ending the assistance. This working method has also been praised by colleagues and passengers from station stations.

(The picture is provided by the correspondent)

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