Cancel down the scheduled room to be deducted in the full pig homestay and kick the ball with the merchant

Merchant information on the pig's homestay (Source: Interviewee)

Xinwang, July 31st (Reporter Du Yue Ran) On July 26, Mr. Zhang took the child to drive Nanjing by himself and spent 708 yuan on the Pig Breakfast platform. The merchant proposed to cancel the order, but the merchant had no refund after agreeing. In the later communication, the homestay merchant asked Mr. Zhang to find the platform to deal with a refund, and the piglets said that the house model had already been given to the merchant. In this case, the platform had no restrictions on the merchant. Essence Mr. Zhang did not want to eat this "dumb losses" between the Pig Homestay platform and the homestay merchant.

Why does the merchant promise to book a homestay for 708 yuan? Why not refund the fee?

Mr. Zhang temporarily decided to stay for one night when he took his child to Nanjing. The price of this homestay near the Bailuzhou Park in Qinhuai District, Nanjing City is 708 yuan. After booking through the Pig Breakth Best Platform, Mr. Zhang directly paid online payment. However, after arriving at the place, Mr. Zhang found that the homestay was a 15 -minute walking distance from the parking lot. Considering that it was inconvenient to bring the child, he wanted to retreat the booked homestay.

"I communicated with the store, and the other party said that they could understand that the order could be canceled within 24 hours." Mr. Zhang retired on the pig platform, but until returning to Qingdao, the cost of 708 yuan did not return. At this time, Mr. Zhang murmured: "I didn't stay in, and the store also said that I could cancel the order, but why hasn't moved so far?"

Some merchants chat records (source: respondent)

Pig Bound Hiber said that the house money has given the merchant platform that has no right to restrict

Xinwang saw on the Pig platform that the business name of this homestay was "Beautiful House". Regarding Mr. Zhang's refunds, the merchant only left a message to reply to "let the reservation contact the platform to deal with".

However, Xinwang noticed that in the chat records provided by Mr. Zhang, the merchant only mentioned that the order could be canceled, and did not make a clear promise to refund the housing fee. "I also made a voice call to the merchant and said on the phone that I could refund the refund, but I did not leave this phone recording." Mr. Zhang said.

On July 28, the customer service staff of the Pig B & B query Mr. Zhang's order and said that the order has been canceled, but the money has been transferred to the merchant: "The trading rules of the platform can be refunded unconditionally within 15 minutes after placing an order. However, the order that Mr. Zhang was canceled only after 15 minutes, and after the cancellation, Mr. Zhang did not contact the customer service to freeze the funds, which caused this model to be transferred to the merchant normally. " Affection.

Xinwang saw on the Pig Breakfest Platform that the uniform rules for the reciprocal charges of different housing sources can be uniform. Some homestays can cancel the order for free the day before check -in, while some homestays stipulate that there are still seven days before the staying time. To cancel the order, the house fee is deducted in full. However, if Mr. Zhang canceled the order on the day of check -in, it was basically deducted from the housing fee.

At around 6 o'clock on July 29, the pig's host service replied to the network that I had contacted the merchant, but the merchant did not agree with the refund because Mr. Zhang did not comply with the rules of the platform, and the platform was powerless. After giving the merchant, the pig's homestay has no restriction on the merchant. "

If you do n’t enjoy the service, you should refund the lawyer and believe that the reservation platform is unavoidable

Lawyer Hu Kezhuang of Shandong Zhaoyue Law Firm said that on August 31, 2018, the Standing Committee of the National People's Congress voted and approved the E -commerce Law of the People's Republic of China. What the network generates is the general term of the various commercial transactions relationships caused by transaction forms, as well as the legal norms of social relations and government management relationships closely related to the relationship between commercial transactions.

The e -commerce law stipulates that the e -commerce platform operators have not taken necessary measures to infringe on the legitimate rights and interests of consumers on the platform, or fail to fulfill their qualifications for qualification review obligations on the platform. In order, the market supervision and management department is ordered to make corrections within a time limit, and a fine of less than 500,000 yuan can be imposed; if the circumstances are serious, the business shall be ordered to suspend the business and impose a fine of 500,000 yuan to 2 million yuan.

Lawyer Hu believes that although the pig's homestay labels the relevant rules, the rules are not detailed. Mr. Zhang is not clear about the rule, and he has canceled the reservation and did not enjoy the services provided by the merchant. The contract between the two parties was canceled. Then this model should be returned to Mr. Zhang.

"The platform is not exempt." Lawyer Hu believes that Mr. Zhang is a house ordered by a small pig. As a platform, he cannot be transferred to the merchant because of the model. The platform requires a refund. "

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