Reform experience officer 丨 Can't go out of the household medical insurance to do real "face -to -face"?

Zhejiang News Customer Supervision Wu Yahao planned Lin Dan Liu Jian reporter Zhang Mengyue Marseille Design Nie Li Difang Correspondent Zhu Yunting

High -temperature day, go out with the big sun, is it "difficult to walk" in my heart? Faced with the complicated operation interface on the line, many people will think: if there is a "live customer service"!

No, the "live customer service" came -July 29th, the pilot pilot "video office" service pilot of the medical insurance of the Hangzhou Medical Security Bureau was launched, and it took the lead in trial operation in Hangzhou and Yuhang District. This means that the participating people and enterprises in the pilot area can "face face -to -face" medical insurance services without leaving home.

In fact, before the "live customer service", "Medical Insurance Xiaozhi" launched the "AI+Artificial" intelligent voice customer service and text response intelligent text customer service, and unblocked medical insurance consulting services. This upgrade is to further launch the "remote processing" video service function on the basis of voice customer service and text customer service.

Zhu Guodong, deputy director of the Hangzhou Medical Security Council Acceptance Center, introduced that 14 individual matters such as 9 units such as the "Video Office" can apply for the employee's participation and registration of the insurance, and the registration of flexible employees. "Capital" to conduct guidance guidance and medical insurance policy consultation.

There are three types of enterprises that open the "Video Office" services: some institutions and institutions, some universities, and some municipalities at the level above designated size.

Taking an enterprise as an example, the enterprise has a better understanding of the basic medical insurance policy, and it is also better to master the network -oriented network. The frequency is still high. "We include enterprises above the 15 cities at the first batch of service units at the level or above. We hope that through optimizing and upgrading the operation mode, accurately locate the needs of enterprises, and provide services better." Zhu Guodong said.

During the trial operation, the Yuhang Medical Insurance Branch will also link with the streets and communities to create a "video office" service "point -to -point" service in response to the needs of the elderly. Medical insurance will gradually expand the scope of service groups and eventually promote it to the city.

"I hope that through the launch of the" Video Office ", it can expand the channels for medical insurance services, improve service efficiency, and allow insured persons and enterprises to truly realize the medical insurance business' through the medium of cloud meeting, cloud consultation, and cloud -running legs. Make Hangzhou medical insurance services more standardized, intelligent and warm, "Zhu Guodong said.

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