China Eastern A response

In response to the online transmission "Men's 3 -minute expiration due to nucleic acid reports could not be boarded", China Oriental Airlines issued a notice on June 16: After verification, the information of the Internet passed was not true.

The company was concerned about the online information of MU6395 Chengdu Tianfu -Taiyuan Wusu flight on June 13. After verification, the information on the Internet is not true.

Flight MU6395 on June 13, planned to take off at 9:15, and plan to land at 11:20. At 8:22 on the day, three peer passengers arrived at the counter. Two of them were reported at 10:00 on June 10th at 10:00 on the Nuclear acidic acid (72 hours of oversized planning). The planned landing time was 48 hours), and the report expired. On the 12th, the new nucleic acid did not results. It did not meet the local epidemic prevention and control regulations, and there was a risk of travel. The three passengers insisted on asking for actions together, and the on -site staff actively provided the passengers with services such as pre -duty machines and query report results.

At 8:52, querying the results of nucleic acid testing, the staff quickly guided passengers to pass the security check -up. Due to the long boarding port, when the aircraft arrived at 9:06, the aircraft had closed the door according to the safety management regulations and could not be reopened. On -site managers patiently did a good job of communication and interpretation, arranged for the guests' room for rest, and changed to the MU5642 flight at 12:05 on the day of the day.

The company will continue to do a good job of the disease control department for the normalization of the disease and control department, to do a good job of authentic service, provide passengers with a safe, convenient and comfortable travel experience, and express my sincere gratitude to the understanding and support of the majority of passengers.

Previously reported

On June 14, the Internet passed by China Eastern Airlines passenger was refused to board the plane for 3 minutes after 48 hours of nucleic acid reports. Video circulating on the Internet shows that the passenger communicated with the staff of Oriental Airlines, thinking that he was unable to board the plane. It was too rigid.

Source:@来 来

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