12345 · Be behind you ｜ 12345 hotline phone ...

Since the first local epidemic case in Chengdu reported on July 15, as of 12 noon on July 30, the 12345 hotline accepted 640598 citizens' calls, of which 38,1800 are involved in the epidemic. This accounts for 87.4%), accounting for 59.6%of the total acceptance.

In the early morning of July 29, the Xinguang Pneumonia Epidemic Institute of Chengdu Chenghua District issued a notice on comprehensively strengthening social control and control. On the same day, 67,318 letters of the 12345 hotline platform were accepted. 44,366, accounting for 89.1%), and the epidemic -to -call letter increased by 79.9%compared to the previous day.

Front end: answering reply

Faced with a large number of people's doubts, all 12345 seat staff received training as soon as possible, and the announcement of the announcement was turned into a mind map. If they could answer, reply immediately; those who could not answer, report quickly. Synchronous voice starting, online classification of policy points, and concentrated in common issues.

Back end: On -site office

A special class composed of the Chengdu Cyber ​​Information Office, the Social Governance Commission, the Market Supervision Bureau, and the Transportation Bureau and other departments gathered on the on -site office of the Municipal Network Science and Political Office. Summary of work reports every hour, timing data analysis, aiming at the "urgency and worrying" problem of the masses, finding a policy "vacuum zone", from the grassroots level of the place where the masses reflect the problem, and quickly link to the industry department. Quick analysis, transfer, disposal, reply, decision -making ...

"12345 · Be with you", with the authority response and timely handling of these people's most urgent knowledge of the problem.

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