Netizens in many places across the country reported that "12306APP collapsed", customer service response: Cause of networks

Jimu Journalist Gold

On the 30th, Jimu Journalists saw on Sina Weibo that a number of netizens reported that it failed when using 12306APP. Through IP judgment, it involved a number of provinces across the country. 12306 customer service response: The reason for network is not the system's own failure. You can try to solve it by switching the network and uninstalling and reinstallation.

Netizens vomit

On the morning of the 30th, Jimu Journalists saw that a large V netizen on Sina Weibo reposted netizens on Weibo that "12306 collapsed again", which aroused the attention of many netizens. The reporter's private message is the big V to understand the details. The other party said that "the reposting" was not encountered when it was used by himself.

Netizens vomit

Subsequently, the reporter searched on Weibo and found that starting from July 27, several netizens did positive posters saying "encounter a failure when using 12306APP", and the morning to the morning of the 30th to the morning of the 30th is relatively concentrated.

IP address reporters displayed on Weibo found that it involved Beijing, Zhejiang, Sichuan, Shaanxi, Jiangsu and other places. Some netizens said: "Prepare the security checkpoint, want to open 12306APP to see the trains and seats, but find that it collapses, and everyone is stunned." Some netizens showed the stickers, the page showed "Failure in the query", "Click to try", "Operation", "Operation" Failure (403) and other words.

At about 10 am on the 30th, Jimu reporters logged in to 12306APP in Wuhan. Inquiry, ordering, and payment, the entire ticket purchase process was very normal, and there were no faults reflected by netizens.

On the morning of the 30th, Jimu Journalists dial twice (010) 12306 customer service hotline consultation. After asking the briefing page to display the display, it means that this is a network failure. It is recommended that reporters switching WIFI or mobile networks, switching flight mode, turning off, or uninstallation of uninstallation Try reinstallation and other methods. He also said that there were the same questions received the same questions from passenger consultation, and it was also recommended to deal with it. There was no information on the app itself.

There are also customer service reminders. Generally speaking, after the successful purchase of tickets, the 12306 system will send ticket purchase information to passengers through the reserved mailbox and mobile phone number. If you encounter a bad network and cannot open 12306APP, you can query through mail and SMS.

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